Customer Support Associate

Greetings from Tech Mahindra Ltd.! We are pleased to invite you for a walk-in interview for the position of Customer Support Associate at our Bhubaneswar office. Your background and communication skills align well with the qualities we are seeking for this role. Walk-In Interview Details : Position : Customer Support Associate Days - Monday to Saturday Time : 11:00 AM to 01:00 PM Venue : Plot No. S1, Maitre Vihar Rd, Maitri Vihar, Rail Vihar, Chandrasekharpur, Bhubaneswar, Odisha 751023 Contact Person: Mohammed Naushad Job Description : Tech Mahindra is seeking Fresher as well as Experienced Customer Service Representatives to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction. Key Responsibilities: - Handle inbound and outbound customer calls professionally. - Resolve customer complaints, queries, and provide accurate information. - Ensure timely follow-ups and escalation of critical issues when required. - Maintain a high level of customer service standards. - Adhere to company policies and procedures while delivering solutions. - Document customer interactions and feedback for process improvement. - Meet performance metrics such as call quality, resolution time, and customer satisfaction. Please carry the following documents: -Updated Resume -Passport-sized Photograph -Government-issued ID proof -Educational and Experience Certificates (if applicable) Eligibility Criteria: - Fresher or Minimum 6 months of experience in customer service/support . - Freshers: can apply if they have 30 to 40 WPM as typing speed - Fluent in English (spoken and written) with strong communication skills. - Ability to work in rotational shifts (including night shifts, if required). - Basic computer knowledge and familiarity with CRM tools is a plus. - Strong problem-solving skills and a customer-centric approach. Why Join Tech Mahindra? - Competitive salary package (₹1.8L – ₹2.1L per annum). - Professional growth and career advancement opportunities. - Employee-friendly work environment with learning & development programs. - Health benefits - Cab facility available for night shifts (range: 10 to 15 km) - 6 working days with 1 rotational week off Job Types: Fresher, Contractual / Temporary Contract length: 5 months Pay: ₹180,000.00 - ₹210,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Rotational shift Ability to commute/relocate: Chandrasekharpur, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 9778907860 Expected Start Date: 27/05/2025