Job Title: Customer Care Executive No. of Openings: 6 Education Criteria: Any Graduate Experience Required: 0.6 Years-2 Years Roles and Responsibilities 1. Identify customers' needs and wants, clarifying information whenever possible. 2. Attending customers' queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner. 3. Maintaining a fast response time and great quality overall modes of customer communication. 4. Working cross-functionally to ensure customer issues are being flagged and adequately addressed. 5. Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience. Desired Candidate Profile 1. Customer Care Representative with Excellent Communication (spoken & written) Skills. Languages: English, Hindi. 2. Any graduate can apply. 3. Excellent verbal, written and interpersonal communication skills. 4. Outstanding customer service skills and dedication to providing exceptional customer service. 5. Must be a self-motivator and self-starter. 6. Focus on quality and customer service. 7. Solid time management skills. 8. Must be able to effectively deal with people at all levels inside and outside of the Company. 9. Creative ability & writing proficiency. 10. Ability to multitask and successfully operate in a fast-paced, team environment. 11. Must adapt well to change and successfully set and adjust priorities as needed. 12. Must be proficient with Microsoft Office (intermediate Word, basic Excel). 13. People working in industries like e-Commerce will be given preference. 14. Less than a month of notice period candidates are preferred (Immediate joiners are ideal). Job Type: Full-time Pay: ₹15,000.00 - ₹20,833.33 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Application Question(s): How many years of experience you have in customer support? What is your official notice period? What is your Current CTC? What is your Expected CTC? Are you residing in or near Noida? We are looking to fill this position urgently. Can you join on urgent basis if get selected? Education: Higher Secondary(12th Pass) (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Title: Customer Care Executive No. of Openings: 6 Education Criteria: Any Graduate Experience Required: 0.6 Years-2 Years Roles and Responsibilities 1. Identify customers' needs and wants, clarifying information whenever possible. 2. Attending customers' queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner. 3. Maintaining a fast response time and great quality overall modes of customer communication. 4. Working cross-functionally to ensure customer issues are being flagged and adequately addressed. 5. Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience. Desired Candidate Profile 1. Customer Care Representative with Excellent Communication (spoken & written) Skills. Languages: English, Hindi. 2. Any graduate can apply. 3. Excellent verbal, written and interpersonal communication skills. 4. Outstanding customer service skills and dedication to providing exceptional customer service. 5. Must be a self-motivator and self-starter. 6. Focus on quality and customer service. 7. Solid time management skills. 8. Must be able to effectively deal with people at all levels inside and outside of the Company. 9. Creative ability & writing proficiency. 10. Ability to multitask and successfully operate in a fast-paced, team environment. 11. Must adapt well to change and successfully set and adjust priorities as needed. 12. Must be proficient with Microsoft Office (intermediate Word, basic Excel). 13. People working in industries like e-Commerce will be given preference. 14. Less than a month of notice period candidates are preferred (Immediate joiners are ideal). Job Type: Full-time Pay: ₹15,000.00 - ₹20,833.33 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Application Question(s): How many years of experience you have in customer support? What is your official notice period? What is your Current CTC? What is your Expected CTC? Are you residing in or near Noida? We are looking to fill this position urgently. Can you join on urgent basis if get selected? Education: Higher Secondary(12th Pass) (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Summary We are seeking a detail-oriented and proactive E-Commerce Specialist to join our dynamic team. In this role, you will be responsible for managing and optimising our online sales platforms, ensuring a seamless shopping experience for our customers. You will leverage your skills in project management and marketing to drive traffic and increase sales through effective strategies. Your ability to analyse market trends and consumer behaviour will be crucial in enhancing our e-commerce presence. Responsibilities Develop and implement e-commerce strategies to enhance online sales performance. Manage product listings, ensuring accurate descriptions, pricing, and imagery. Analyse website traffic and sales data to identify trends and opportunities for growth. Collaborate with the marketing team to create targeted campaigns that drive traffic to the e-commerce site. Oversee inventory management, ensuring stock levels are maintained for optimal sales. Utilise tools such as Google Analytics and Adobe Analytics to monitor performance metrics. Lead projects related to website enhancements and new product launches. Provide leadership and guidance to junior team members on best practices in e-commerce operations. Stay updated on industry trends and competitor activities to inform strategic decisions. Requirements Develop strategies: Create and implement strategies for the company's e-commerce business Manage online sales: Oversee the company's online sales channels, including the website and third-party marketplaces Manage inventory: Ensure the company has the right amount of inventory and that it's accurate and up-to-date Manage product listings: Create and maintain product listings for the company's website and marketplaces Manage customer service: Ensure customers have a good experience and resolve any issues Analyze data: Use data analysis to identify trends and opportunities Manage marketing: Create and manage digital marketing campaigns to drive traffic and increase sales Collaborate with teams: Work with other teams, such as sales, marketing, and IT, to ensure smooth operations Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 31/07/2025 Reference ID: [email protected] Expected Start Date: 17/07/2025

Job Summary We are seeking a detail-oriented and proactive E-Commerce Specialist to join our dynamic team. In this role, you will be responsible for managing and optimising our online sales platforms, ensuring a seamless shopping experience for our customers. You will leverage your skills in project management and marketing to drive traffic and increase sales through effective strategies. Your ability to analyse market trends and consumer behaviour will be crucial in enhancing our e-commerce presence. Responsibilities Develop and implement e-commerce strategies to enhance online sales performance. Manage product listings, ensuring accurate descriptions, pricing, and imagery. Analyse website traffic and sales data to identify trends and opportunities for growth. Collaborate with the marketing team to create targeted campaigns that drive traffic to the e-commerce site. Oversee inventory management, ensuring stock levels are maintained for optimal sales. Utilise tools such as Google Analytics and Adobe Analytics to monitor performance metrics. Lead projects related to website enhancements and new product launches. Provide leadership and guidance to junior team members on best practices in e-commerce operations. Stay updated on industry trends and competitor activities to inform strategic decisions. Requirements Develop strategies: Create and implement strategies for the company's e-commerce business Manage online sales: Oversee the company's online sales channels, including the website and third-party marketplaces Manage inventory: Ensure the company has the right amount of inventory and that it's accurate and up-to-date Manage product listings: Create and maintain product listings for the company's website and marketplaces Manage customer service: Ensure customers have a good experience and resolve any issues Analyze data: Use data analysis to identify trends and opportunities Manage marketing: Create and manage digital marketing campaigns to drive traffic and increase sales Collaborate with teams: Work with other teams, such as sales, marketing, and IT, to ensure smooth operations Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 31/07/2025 Reference ID: hr@donovanapparels.com Expected Start Date: 17/07/2025