Customer Support Associate

HR- Anamika

Job Title: Customer Support Associate

Be the primary point of contact for our Business-to-Business customers through Voice.

Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).

Take full ownership of each interaction with proactive problem-solving and excellent customer service.

Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

Maintain customer records and call documentation in our systems with precision.

Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

Excellent verbal communication skills in English.

Strong customer service mindset with active verbal communication skills.

Ability to empathize with customers, manage time effectively, and work independently.

Basic user-level knowledge of Windows operating systems.

Graduation is required (any graduation)

Work setup:

Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]

Shift: Rotational Night shifts

5 days of work, 2 day-rotational off

Disclaimer :

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to:

TAHelpdesk@Sutherlandglobal.com