Customer Support Associate

Customer Support Executive (Government Project)

Job Overview

We are seeking dedicated and customer-focused Customer Support Executives to support a government project aimed at delivering efficient services. Candidates should have strong communication skills, patience, and professionalism, as they will be interacting with MSME units.

Key Responsibilities1. Customer Interaction & Support

• Handle inbound calls, emails, and walk-in queries related to the government project.
• Provide accurate and clear information regarding services, procedures, applications, deadlines, and status updates.
• Log customer interactions and maintain detailed records.

Documentation & Reporting

• Maintain daily call reports, service logs, and performance metrics.
• Ensure all customer data is entered accurately into the system.
• Prepare periodic reports for internal review and government audit requirements.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric attitude.
• Ability to handle high-volume queries with patience and efficiency.
• Good listening, problem-solving, and multitasking abilities.
• Basic computer literacy (MS Office, data entry).
• Ability to work in a structured, process-driven environment.

Eligibility Criteria

• Education: Minimum 10+2; graduates preferred.
• Experience: 0–3 years in customer service, helpdesk, or call center roles. Freshers may also apply.
• Language Proficiency: Fluency in the regional language; English/Hindi added advantage

Work Location: Porur

Salary: 13,000 to 15,000 (Negotiable)

Contact: 9043331818

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person