Customer Support Associate

Job Title: Customer Support Associate – US Process (Voice) | Bangalore | Night Shift

AroundHI Solutions is seeking confident, customer-focused, and highly communicative Customer Support Associates to support our client .

This role requires excellent communication skills, strong client interaction abilities, and a passion for delivering high-quality support to US-based candidates

Job Responsibilities

• Handle inbound and outbound calls with US-based candidates for recruitment screening and follow-ups.
• Deliver clear, confident, and structured call introductions and call closures.
• Record call outcomes, candidate details, and status updates accurately on internal tools/CRM.
• Maintain professionalism and strong communication throughout all interactions.
• Work effectively in a fast-paced US contact center environment.
• Ensure compliance with quality standards and performance expectations.
• Collaborate with internal teams to meet daily and weekly hiring targets.

Key Requirements

• Excellent verbal communication skills — must be fluent, confident, and clear.
• Mandatory: Prior International US Calling experience (for experienced candidates).
• Education : Graduates & Freshers are eligible.
• Undergraduates (12th Pass) accepted if they have 1+ year of experience.
• Work Mode: Work from Office (Bangalore candidates only).
• Willingness to work in Night Shifts (US Hours: 5 PM to 7 AM IST).
• PF history should be available for the last two organizations (for experienced hires).
• Immediate joiners preferred.

Shift & Work Structure

• Night Shifts (US Hours).
• Weekend working required (rotational week-offs).
• Rotational work weeks: Mon–Fri / Tue–Sat / Wed–Sun.
• Two-way cab facility provided within radius.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,962.28 - ₹59,816.93 per month

Benefits:

• Commuter assistance
• Provident Fund

Work Location: In person