Customer Support Associate

Customer Support Associate

Location: Marol, Andheri
Job Type: Full-Time
Experience: 6 months+

About the Role

We are looking for a Customer Support Associate who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering excellent service, this role is perfect for you!

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers in troubleshooting and resolving issues efficiently.
• Handle requests, complaints, and concerns professionally and empathetically.
• Follow up with customers to ensure complete resolution and satisfaction.
• Escalate complex issues to the relevant teams and coordinate solutions.
• Maintain detailed records of all customer interactions and feedback.
• Collaborate with team members to share knowledge and improve customer service processes.
• Identify opportunities to recommend additional products or services based on customer needs.

What We’re Looking For

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Prior experience in customer service or support is preferred but not mandatory.
• Excellent communication skills (verbal and written).
• Strong problem-solving and decision-making skills.
• Empathetic, patient, and customer-focused attitude.
• Ability to manage multiple inquiries in a fast-paced environment.
• Familiarity with customer support software, ticketing systems, or CRM tools is a plus.
• Ability to work independently as well as part of a team.
• Flexible to work in shifts or adapt to changing schedules.

Why You’ll Love Working With Us

• Be part of a friendly and collaborative team that values customer experience.
• Opportunities for learning, growth, and skill development.
• Make a real impact by helping customers and improving processes.
• Work in a dynamic environment where every day is different.

✅ If you are passionate about providing excellent customer service and enjoy helping others, apply today!

Job Type: Full-time

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your current salary? (Monthly)
• What is your expected salary?(monthly)
• Are your comfortable with rotational weekly offs?
• If Selected, Can you join on 13th October 2025? (only apply if you can)

Work Location: In person