Customer Support Associate

🧾 Job Title: Customer Support Associate (Chat Support Process) 🏢 Company: Niftel Company 📍 Location: 14th Floor, Starbucks Building, Sector 5, Salt Lake, Kolkata 🕘 Work Type: Full-Time (Work From Office) 🔍 About the Role: Niftel Company is looking for enthusiastic and customer-focused individuals to join our Chat Support Team. As a Customer Support Associate, you will be the first point of contact for our customers via chat, ensuring quick and accurate resolution of their queries while delivering a seamless and satisfying customer experience. 👥 Interview Process: 1. First Round: Virtual Screening 2. Second Round: Face-to-Face Interview (at the office) 🕒 Work Details:  Work Hours: 9 hours per day (including 1-hour break)  Shifts: o Men: Rotational shifts o Women: Day shift only  Week Off: Rotational (1 per week)  Working Days: 6 days a week 💸 Salary & Benefits:  In-hand Salary: ₹14,000 – ₹15,500 (No deductions)  Incentives: Performance-based incentives available ✅ Key Responsibilities:  Handle customer queries and complaints via chat support.  Ensure prompt and effective resolution of customer issues.  Maintain a high level of customer satisfaction and service quality.  Record and manage customer interactions accurately in the system.  Escalate unresolved issues to the appropriate internal teams.  Identify and highlight recurring issues to help improve processes. 🧠 Must-Have Skills & Attributes:  Excellent written and verbal communication skills.  Strong interpersonal and problem-solving abilities.  Capable of working under pressure and meeting deadlines.  Ability to work both independently and collaboratively in a team.  Proficiency in MS Excel and general computer operations.  Strong organizational and time-management skills.  Eagerness to learn, adapt, and implement new ideas.  Effective decision-making capabilities. 🌟 Why Join Niftel?  Dynamic and supportive work environment  Opportunity to grow and learn in a fast-paced setting  Performance incentives and career development If you’re a motivated individual with a passion for helping people and want to grow your career in customer support, apply now and be part of our growing team at Niftel! contact for more details Mansi(HR Specialist) Ph: 9008029411