Customer Support Associate

Company Description

Muse Wearables is a team of thinkers, doers, and achievers who believe in leveraging technology to create a better world. The company's mission is to pioneer personal computing beyond mobile phones, leading the way into an exciting future where your work can make a meaningful impact.

Role Description

We are looking for a Customer Support Associate who is passionate about delivering exceptional customer service and ensuring customer satisfaction. In this role, you will be the first point of contact for our customers and will play a key role in addressing inquiries, resolving issues, and providing timely, empathetic, and effective support across various channels.

Key Responsibilities:

• Respond to customer queries via email, chat, phone, or social media channels in a professional and timely manner.
• Identify and troubleshoot issues reported by customers, and ensure effective resolution or escalation to the concerned teams.
• Maintain accurate and detailed records of customer interactions using CRM tools.
• Provide product-related guidance, onboarding assistance, and usage tips to enhance customer experience.
• Collaborate with internal departments (e.g., technical, logistics, product) to follow up on customer concerns.
• Track recurring issues and suggest improvements based on customer feedback.
• Maintain a high level of product knowledge to offer accurate information and solutions.
• Meet performance metrics including response time, resolution time, CSAT, and NPS.

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, support, or related roles.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving abilities and attention to detail.
• Comfortable with technology and experience using support tools like Zendesk, Freshdesk, or similar CRMs.
• Empathetic, patient, and customer-centric mindset.
• Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Qualifications:

• Experience supporting tech products, apps, or consumer electronics.
• Familiarity with CRM systems, ticketing tools, and knowledge base platforms.
• Prior exposure to startup or high-growth environments.
• Candidates with a background in hospitality are highly preferred for their strong customer-facing skills, patience, and ability to manage high-pressure situations effectively.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person