Company Description Muse Wearables is a visionary group dedicated to leading the future of personal computing beyond Mobile Phones. We are a team of thinkers, doers, and achievers who believe in using technology to make the world a better place. Join us on this quest and be a part of shaping the exciting future where your work can make a real difference. Job Title: General Manager Manufacturing Operations Location: Bangalore, India Reporting to: Chief Executive Officer (CEO) Function: Operations & Manufacturing Role Description As the General Manager Manufacturing Operations, you will lead end-to-end manufacturing, production scaling, quality control, and supply chain coordination to support our rapidly growing consumer hardware business. You will be responsible for establishing a world-class, efficient, and agile manufacturing ecosystem capable of scaling from 30,000 to 250,000+ units per year with an unwavering focus on product quality, throughput, cost, and customer satisfaction. This is a senior leadership role that requires cross-functional collaboration, operational excellence, and a deep understanding of precision manufacturing, vendor management, and compliance. Key Responsibilities Plant Operations & Production: Oversee day-to-day plant operations and production activities across multiple product lines. Drive production throughput, OEE (Overall Equipment Effectiveness), and first-pass yield. Define and execute production ramp-up plans in alignment with business growth targets. Supply Chain & Vendor Management: Manage supplier relationships, procurement planning, inbound logistics, and inventory optimization. Ensure supplier SLAs, quality agreements, and delivery commitments are enforced. Quality & Compliance: Own the Quality Management System (QMS); lead audits, CAPA (Corrective and Preventive Actions), and continuous improvement programs. Ensure compliance with ISO 9001, ISO 13485 (if applicable), RoHS, REACH, BIS, and other relevant standards. Facility & Infrastructure: Lead facility expansion, layout design, and equipment investments. Oversee health, safety, and environment (HSE) protocols and statutory compliance. People & Team Leadership: Build and lead high-performing production, quality, engineering, and planning teams. Drive a culture of accountability, safety, continuous improvement, and ownership. Strategic Leadership: Translate long-term product and market vision into manufacturing strategies. Work closely with R&D, Finance, and Sales to align manufacturing goals with product roadmap and demand forecasts. Qualifications & Experience Bachelors/Masters degree in Mechanical / Electrical / Industrial Engineering; Masters preferred. 1218 years of experience in high-precision, volume manufacturing consumer electronics, automotive, medical devices, or similar. Proven experience in scaling operations from pilot runs to mass production. Strong exposure to lean manufacturing, Six Sigma, TPM, and MES systems. Experience managing both in-house manufacturing and contract manufacturers (CMs). Prior experience in setting up new manufacturing lines or facilities is a strong plus. Key Competencies Exceptional problem-solving and process optimization skills. Strong leadership and team development ability. Excellent negotiation and vendor management skills. High attention to detail and quality focus. Data-driven decision-making with financial and operational acumen. Ability to thrive in a fast-paced, dynamic startup environment. (ref:iimjobs.com) Show more Show less
We are looking for a detail-oriented Procurement Specialist to manage our company’s sourcing activities. You will be responsible for researching suppliers, negotiating contracts, and ensuring cost-effective procurement of quality materials and services. IMMEDIATE JOINERS ONLY. Key Responsibilities Develop and implement procurement strategies that align with company objectives. Source, evaluate, and negotiate with suppliers to secure competitive pricing and quality. Manage vendor relationships and monitor supplier performance. Process purchase orders and maintain accurate procurement records. Collaborate with internal teams to forecast procurement needs. Ensure timely delivery of materials and resolve any supply chain issues. Analyze market trends and suggest cost-saving initiatives. Ensure compliance with company policies and industry regulations. Key Requirements Bachelor’s degree in Supply Chain Management, Business Administration, or a related field. 2-5 years of experience in procurement, sourcing, or supply chain management. Strong negotiation and communication skills. Proficiency in procurement software and ERP systems. Ability to analyze data and make informed purchasing decisions. Attention to detail and ability to manage multiple priorities. Preferred Qualifications Experience in [industry-specific] procurement. Knowledge of international sourcing and import/export regulations. Certification in procurement (e.g., CIPS, CPSM) is a plus. If you are a proactive and analytical professional with a passion for optimizing procurement processes, we would love to hear from you! Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹48,463.79 per month Work Location: In person Application Deadline: 21/02/2025 Expected Start Date: 01/09/2025
Company Description Muse Wearables is a team of thinkers, doers, and achievers who believe in leveraging technology to create a better world. The company's mission is to pioneer personal computing beyond mobile phones, leading the way into an exciting future where your work can make a meaningful impact. Role Description We are looking for a Customer Support Associate who is passionate about delivering exceptional customer service and ensuring customer satisfaction. In this role, you will be the first point of contact for our customers and will play a key role in addressing inquiries, resolving issues, and providing timely, empathetic, and effective support across various channels. Key Responsibilities: Respond to customer queries via email, chat, phone, or social media channels in a professional and timely manner. Identify and troubleshoot issues reported by customers, and ensure effective resolution or escalation to the concerned teams. Maintain accurate and detailed records of customer interactions using CRM tools. Provide product-related guidance, onboarding assistance, and usage tips to enhance customer experience. Collaborate with internal departments (e.g., technical, logistics, product) to follow up on customer concerns. Track recurring issues and suggest improvements based on customer feedback. Maintain a high level of product knowledge to offer accurate information and solutions. Meet performance metrics including response time, resolution time, CSAT, and NPS. Requirements: Bachelor’s degree in any discipline. 1–3 years of experience in customer service, support, or related roles. Excellent verbal and written communication skills in English (additional languages are a plus). Strong problem-solving abilities and attention to detail. Comfortable with technology and experience using support tools like Zendesk, Freshdesk, or similar CRMs. Empathetic, patient, and customer-centric mindset. Ability to handle multiple tasks and work in a fast-paced environment. Preferred Qualifications: Experience supporting tech products, apps, or consumer electronics. Familiarity with CRM systems, ticketing tools, and knowledge base platforms. Prior exposure to startup or high-growth environments. Candidates with a background in hospitality are highly preferred for their strong customer-facing skills, patience, and ability to manage high-pressure situations effectively. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Food provided Health insurance Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person
As an experienced Embedded Software Engineer at our company in Bangalore, you will be responsible for designing, developing, debugging, and implementing embedded software solutions for wearable devices. You will work closely with cross-functional teams to ensure timely delivery of high-quality software solutions. Key Responsibilities: - Develop, test, and maintain embedded software for wearable devices. - Collaborate with cross-functional teams to define system architecture and software requirements. - Implement and optimize real-time embedded systems using C and C++. - Debug and troubleshoot embedded software to ensure robust performance. - Design and develop software using RTOS-based embedded applications. - Integrate and optimize Bluetooth stacks and work with the PSOC6 platform. - Ensure adherence to software development best practices and industry standards. Qualifications & Requirements: - Experience: 5 - 8 years in embedded software development (Freshers need not apply). - Programming Skills: Strong proficiency in C and C++. - Embedded Systems Knowledge: Expertise in embedded software design, real-time operating systems (RTOS), and communication protocols. - Debugging Techniques: Hands-on experience in debugging and optimizing embedded applications. - RTOS Experience: Prior experience in designing RTOS-based embedded applications. - Preferred Expertise: Experience with PSOC6 platform and Bluetooth stacks is an added advantage. - Availability: Immediate joiners preferred.,