Customer Support Associate

As a Customer Support Executive, your role will involve handling customer inquiries, resolving issues, and ensuring a seamless support experience. Your dedication and customer-focused approach will be key to representing the company professionally and empathetically. Key Responsibilities: - Respond to customer queries via phone, email, chat, or social media. - Assist customers with product or service-related questions, troubleshooting, and issue resolution. - Escalate unresolved queries to the appropriate internal teams and follow up for timely closure. - Maintain accurate records of customer interactions and transactions in the CRM system. - Educate customers on product features, updates, and policies. - Identify recurring issues and share customer feedback with the relevant teams for improvements. - Maintain high levels of customer satisfaction through professional and timely support. - Adhere to support KPIs such as response time, resolution time, and customer satisfaction score (CSAT). Qualifications Required: - Education: Bachelor's degree preferred - Experience: Minimum 2 years in customer support preferred - Language skills: Proficiency in English and Hindi preferred Please note that the job type is full-time and the work location is in person at Kochi, Kerala. If you are not currently located in Kochi, Kerala, you should be willing to relocate before starting work. If you possess the ability to effectively communicate with customers, troubleshoot issues, and maintain high levels of customer satisfaction, we encourage you to apply for this position.,