Customer Support Associate

Job Title: Customer Support Associate

Location: Coimbatore (On-site)

Shift: Rotational (including nights/weekends)

About the Role:

We are looking for a Customer Support Associate to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

- Respond to customer queries via phone, email in a timely and professional manner.

- Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.

- Guide customers on product features, usage, and best practices.

- Maintain accurate records of customer interactions and resolutions in the CRM system.

- Gather customer feedback and share insights with internal teams to improve service.

Requirements:

- Education: Degree in any discipline (English Lit preferred).

- Experience: 0–1 year in customer support (training provided).

Skills:

- Excellent English communication (verbal and written).

- Strong problem-solving and multitasking abilities.

- Basic technical proficiency (comfortable using CRM tools).

- Work Flexibility: Willingness to work rotational shifts, including nights and weekends.

- Location: Must be able to commute daily to our Coimbatore office.

Good to Have:

- Prior experience in international customer support (especially UK clients).

- Familiarity with helpdesk software and support ticketing systems.

Job Type: Full-time

Pay: ₹20,000.00 per month

Schedule:

• Night shift
• Rotational shift
• Weekend availability

Ability to commute/relocate:

• Pappanaickenpalayam, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 01/08/2025