Responsibilities: * Lead product support team * Manage technical issues * Ensure customer satisfaction * Collaborate with engineering team * Document knowledge base Work from home Mobile bill reimbursements
To drive online glance views, which reflect product page views, a digital performance strategy should focus on optimizing product listings, leveraging advertising, driving external traffic, and analyzing performance data. Key Responsibility Areas (KRAs) should include developing a digital marketing strategy, managing campaigns, and optimizing for visibility. KRAs and KPIs for Driving Online Glance Views: 1. Digital Marketing Strategy Development: KRA: Develop and implement a comprehensive digital marketing strategy to increase online product visibility and attract potential customers to product pages. KPIs: Glance Views: Track the total number of product page views to measure overall interest. Unique Visitors: Monitor the number of unique users visiting product pages to understand the reach of the strategy. Conversion Rate: Measure the percentage of users who view the product page and then make a purchase. Cost Per Glance View (CPGV): Calculate the cost to acquire one glance view, helping to assess the efficiency of marketing efforts. 2. Campaign Management and Optimization: KRA: Manage and optimize various marketing campaigns across different channels to drive traffic to product pages. KPIs: Click-Through Rate (CTR): Measure the percentage of users who click on an ad or link that leads to the product page. Impressions: Track the number of times ads or content are displayed to potential customers. Cost Per Click (CPC): Calculate the cost of each click on an ad that leads to the product page. Return on Ad Spend (ROAS): Measure the revenue generated for each dollar spent on advertising. 3. Product Listing Optimization: KRA: Optimize product listings to improve their visibility in search results and attract more clicks to the product page. KPIs: Search Ranking: Track the position of product listings in search results for relevant keywords. Keyword Optimization: Analyze the effectiveness of keywords used in product titles and descriptions. Product Page Content Quality: Assess the completeness and quality of product information on the page. Image Quality: Evaluate the quality and appeal of product images. 4. External Traffic Generation: KRA: Drive traffic to product pages from various external sources, such as social media, email marketing, and other websites. KPIs: Referral Traffic: Track the number of visitors coming from external websites. Social Media Engagement: Monitor likes, shares, and comments on social media posts related to products. Email Open and Click-Through Rates: Measure the effectiveness of email marketing campaigns. 5. Performance Analysis and Reporting: KRA: Analyze performance data to identify areas for improvement and make data-driven decisions. KPIs: Conversion Rate: Track the percentage of users who view the product page and then make a purchase. Customer Acquisition Cost (CAC): Calculate the cost of acquiring a new customer through various marketing channels. Digital Performance Marketing Manager: Work Experience 1-2 years on the above related field of work (working with an agency) Work from office – Vu Technologies Andheri (Full Time job) Job Type: Full-time Pay: Up to ₹120,000.00 per month Work Location: In person
Job Descriptions For Customer Success Manager 1 Good Communication skills English & Hindi Mandatory Plus one local Language (Bengali) 2 More than 2 -3 years’ experience 3 Graduate in any discipline or Diploma 4 Positive attitude & quick learner 5 preferably worked in some CRM software 6 Manage customer service support and branch operations across the south Region. 7 Resolve operational issues raised by branches and dealers to enhance service quality. 8 Oversee team coordination, ensuring process implementation and efficiency. 9 Perform data analysis and dashboard reporting for performance tracking. 10 Coordinate with branches for customer support and prepare periodic reports. 11 Conduct follow-ups on pending cases with warehouses and branches. 12 Handle spare parts quotations for corporate clients. 13 Handle ASP monthly payments and coordinate with accounts for cheque processing. 14 Ensure customer satisfaction by providing timely updates and resolutions. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person
Job Descriptions For Customer Success Manager 1 Good Communication skills English & Hindi Mandatory Plus one local Language (Bengali) 2 More than 2 -3 years’ experience 3 Graduate in any discipline or Diploma 4 Positive attitude & quick learner 5 preferably worked in some CRM software 6 Manage customer service support and branch operations across the south Region. 7 Resolve operational issues raised by branches and dealers to enhance service quality. 8 Oversee team coordination, ensuring process implementation and efficiency. 9 Perform data analysis and dashboard reporting for performance tracking. 10 Coordinate with branches for customer support and prepare periodic reports. 11 Conduct follow-ups on pending cases with warehouses and branches. 12 Handle spare parts quotations for corporate clients. 13 Handle ASP monthly payments and coordinate with accounts for cheque processing. 14 Ensure customer satisfaction by providing timely updates and resolutions. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person