Customer Support Associate (International Chat Process)

As a Customer Services Advisor, your role will involve delivering high-quality customer-centric solutions and providing insights on customer preferences. You will handle live chats from customers regarding billing, products, and services in a lively and fast-paced customer service environment. Your responsibilities will include: - Handling inbound customer queries related to billing, rate plans, service activations, troubleshooting, and complaints via live chat - Providing accurate and relevant information to resolve customer queries on the first contact - Taking end-to-end ownership of customer issues and following through on commitments - Actively listening to customers, assessing their issues, and communicating in a clear and personal manner - Using simple language that is easily understood by customers - Adhering to work schedules to contribute to operational efficiencies - Maintaining work ethics in line with organizational compliance - Building warm and professional relationships with customers - Meeting commercial targets through up-selling and cross-selling initiatives As you gain experience in the role, you will have the opportunity for further skill development within the organization, allowing you to provide support beyond the customer relations department. The key skill set required includes: - Excellent communication skills, both written and verbal - Strong listening skills, patience, and the ability to handle objections - Persuasiveness and diligence in achieving goals - Ability to work in a team and build relationships with customers and team members - Problem-solving skills and a logical approach to address issues - Basic computer proficiency, including knowledge of MS Office applications - Experience in live chat processes, customer services, or the telecom industry - Experience with upselling and proactive sales on live chat This full-time position may involve night shifts and rotational shifts with shift allowances. A Bachelor's degree is preferred, and relevant work experience, particularly in international chat processes, is desirable. Fluency in English and Hindi is preferred, and the work location is in person. For further details or to speak with the employer, you can contact +91 7709814645.,