Concentrix Customer Care Executive - Banking Process

Job Role: Blended Process (Voice + Non-Voice) – Inbound Voice
Experience: Minimum 1 year voice process experience in Banking Process

Industry: Banking
Type: Full-time | On-site

Education Requirement:

• Graduate / Undergraduate

Assessment Criteria:

• Voice Versant Score: Minimum 65
• Non-Voice Versant Score: Minimum 65
• MCAT: Minimum 60

Experience Required:

• Minimum 1 year of BPO/contact center experience
• Preference for candidates with banking process experience

Compensation:

• CTC: Up to ₹5.80 LPA
• Additional Benefits: Performance-based incentives, allowances, etc.

Interview Process:

• HR Screening
• MCAT Test
• Versant Test – Voice & Non-Voice
• VNA Round – Voice & Accent Evaluation
• Operations Round (if required)

Key Highlights:

• Inbound blended process (Voice & Non-Voice)
• Banking domain
• Exceptional communication and articulation skills required
• Stable process with long-term growth

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹550,000.00 per year

Schedule:

• Day shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• DLF Ph-III, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in the banking process for 1 year?

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• DLF Ph-III, Gurugram, Haryana (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Expected Start Date: 11/07/2025