Customer Support Associate

0 - 1 years

1 - 3 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About Firstsource: Firstsource Solutions

Role Description

Roles & Responsibilities

Key Results

External Performance Measurements

Internal Performance Measurements

Role Holder Profile

A. Preferred educational qualifications:

B. Preferred work experience:

C. Skills and Competencies:

• Effective communication skills, Interpersonal skills, should be fluent in spoken English

• Knowledge and understanding on query and escalations.

• Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc. D. Corporate Value Must demonstrate Firstsource values REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility.

Risk-Taking

Dare to go beyond

Challenge status quo every day. Be strategic. Be ambitious. Be resilient.

Execution Excellence

Strive to be the best

Collaborate, co-create and drive excellence.

Agility

Move ahead of time quickly

Stay nimble, adapt fast and learn constantly with a Digital First mindset.

Customer First

Keep customers at the heart of every action.

Credibility

Instill trust,confidence and accountability

Seek answers rooted in what's right and not who's right.

Humaneness

Be fair, respectful, transparent and sensitive Care for your community; act responsibly towards environment.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or subitsha.ggg@firstsource.com

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Firstsource

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