Customer Support Associate

0 years

1 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Call and follow up on leads received from Meta Ads (Facebook & Instagram).
  • Understand the customer’s needs (furniture type, budget, size, design preference).
  • Share product details, offers, and showroom information.
  • Convince customers to visit the showroom or book furniture orders online.
  • Maintain accurate records of all calls, responses, and conversions.
  • Coordinate with the sales team for appointments and follow-ups.
  • Report daily on lead status, including hot, warm, and cold leads.
  • Provide feedback on lead quality to the marketing team.
  • Excellent verbal communication in [English/Tamil/Hindi/Regional Language.

Job Type: Full-time

Pay: ₹9,000.00 - ₹30,000.00 per month

Work Location: In person

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