Customer Support Associate

Ally Digital Media

2 years

1 - 3 Lacs

india

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

support communication service flow coordination excel word crm network

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a proactive and detail-oriented individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling customer queries, providing backend support, maintaining smooth communication with resellers, and ensuring timely updates on new products and offers.

Key Responsibilities:

Handle customer queries through calls, chats, and emails with professionalism and efficiency.
Provide backend operational support to the sales and customer service teams.
Share daily updates, product information, and promotions with resellers.
Coordinate with wholesalers to inform them about new product launches and availability.
Maintain accurate records of communications and updates in internal systems.
Assist in resolving customer/reseller issues promptly and effectively.
Collaborate with internal teams to ensure seamless flow of information and service.

Requirements:

Bachelor’s degree in Business, Commerce, or a related field.
6 months–2 years of experience in customer service, sales coordination, or backend operations .
Strong verbal and written communication skills.
Good knowledge of MS Office (Excel, Word) and basic CRM tools.
Ability to multitask, prioritize, and maintain attention to detail.
Positive attitude, team player, and customer-centric approach.

What We Offer:

A dynamic and supportive work environment.
Opportunities to learn and grow within the organization.
Exposure to B2B and reseller network management.
Industry Aligned Competitive salary

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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