Customer Support

Assignedge Network Private Limited

2 - 5 years

4 Lacs

mumbai maharashtra india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

customer support communication skils experienced

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Salary:

Job Overview

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will have prior experience in handling customer queries, providing prompt solutions, and ensuring a positive customer experience.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and messages.
Resolve customer queries and complaints in a professional and timely manner.
Maintain accurate records of interactions and follow up as required.
Coordinate with internal teams to ensure service delivery and issue resolution.
Prepare basic reports on customer interactions and feedback.
Ensure high levels of customer satisfaction and adherence to service quality standards.

Qualifications & Skills

Graduate in any discipline.
25 years of experience in customer support or service roles.
Strong communication and interpersonal skills.
Ability to handle pressure and manage customer expectations effectively.
Proficiency in MS Office and CRM tools is an advantage.

Working Relationships

Reports directly to the Customer Support Manager / Operations Head.
Collaborates with sales, technical, and operations teams to resolve issues.

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