Job Preview: Wireless Technical Support / Customer Support / App Support
- Role: Wireless Technical Support / Customer Support / App Support
- Designation: Analyst
- Work Location: Mangalore
- Shift: 9 hours per day, with fixed shift and 2 days week off.
Role Overview
The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.
Required Qualifications
- Education:
- BCA, BSc Computers, MSc computers and BCOM with computers
- Skills
- 2+ years of experience in technical support, preferably in wireless communications or IoT devices
- Familiarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configuration
- Experience with mobile apps (iOS/Android) and remote device diagnostics
- Key Responsibilities:
- Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices
- Diagnose and resolve issues related to wireless connectivity (e.g. LTE/4G networks), device syncing, app integration, and firmware updates
- Assist customers with activation, configuration, and data plan setup
- Troubleshoot mobile app compatibility, cloud services, and signal strength problems
- Document customer interactions and solutions in CRM software
- Collaborate with product development and engineering teams to escalate unresolved issues
- Identify trends in support requests and recommend product or documentation improvements
- Maintain up-to-date knowledge of product line and wireless technologies
- Provide feedback for improving user experience across products and services
Career Progression
This role offers a clear path for career advancement:
- Junior Analyst -> Analyst -> Senior Analyst -> Team Manager
- Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.
- This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.
Work Environment
- Shifts: 9 hours per day, with fixed shift and 2 days week off.
- The shifts timings are: Starts at 6:30pm to 3:30am.
- Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
- Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
- Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.
Why Join Us
- Impactful Work: Make a real difference by helping customers solve their technical problems.
- Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
- Supportive Team: Join a team that values your contributions and supports your growth.
If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support!
