0 - 3 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Designation: Customer Relationship Executive

Role: Patient Relationship Officer

Location: GIDC Bhat Estate, Ahmedabad

-Why Join Us?

- Provident Fund (PF)

- ESI

- Paid Leaves / Leave Encashment

- Rewards & Recognitions

- Growth-oriented work culture

-Working Days: 6 days (Rotational Week Off)

Roles & Responsibilities:

- Handle inbound & outbound calls from patients/customers.

- Manage appointments, cancellations, and provide hospital service details.

- Follow up with patients on health checkups and consultations.

- Maintain records of interactions in CRM.

- Resolve complaints politely and ensure excellent customer experience.

Qualifications:

* Any Graduate (Science background preferred).

* 0-3 years of experience in Customer Service.

* Good communication in English, Gujarati & Hindi.

* Comfortable with rotational shifts & week offs (✔ No night shifts for female candidates).

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Customer Support: 1 year (Required)

Language:

  • hindi , gujrati ,english (Preferred)

Work Location: In person

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