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Gear Inc
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Customer Support Agent - Nepali Speaking

Customer Support Agent - Nepali Speaking

Gear Inc

0 - 2 years

1 - 2 Lacs

Kolkata

Posted:1 month ago| Platform:

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Skills Required

Customer Support Nepali CSA CSR Cce CSE Customer Care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Agent - English/Nepali Language ABOUT US We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start! Commitment to our people is our real strength and the key to success. Location: Kolkata, India Our Ideal Customer Support Agent will take responsibility for the following: Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device. Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes. Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued. Expectations: B2 English level required (Able to understand/read documents). Excellent verbal and written communication skills in English and Nepali , with the ability to express ideas clearly and concisely. Experience with handling highly sensitive customer issues and de-escalating Proficiency with computers, CRM software, and strong typing skills. First-class time management and decision-making skills. New graduates are welcome. Being able to start working immediately is a strong plus.

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Customer Support Agent - Nepali Speaking