Customer Support Agent - Domestic Voice Process

Job Summary:

We are seeking a dynamic and skilled Multilingual Customer Service Executive proficient in Tamil, English, Hindi, Telugu, and Malayalam. The successful candidate will handle customer queries, provide product/service information, resolve issues, and ensure an outstanding customer experience across multiple languages.

Key Responsibilities:

• Customer Interaction:
• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Handle and resolve customer complaints efficiently, ensuring customer satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Multilingual Communication:
• Assist customers in Tamil, English, Hindi, Telugu, and Malayalam.
• Translate customer service scripts and documents as required.
• Maintain clear and effective communication with customers from diverse linguistic backgrounds.
• Problem-Solving:
• Identify and assess customers’ needs to achieve satisfaction.
• Provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and escalate unresolved issues to higher management.
• Documentation and Reporting:
• Keep records of customer interactions, process customer accounts, and file documents.
• Prepare detailed reports on customer feedback, queries, and resolutions.
• Team Collaboration:
• Work closely with the customer service team to ensure consistent service delivery.
• Share insights and feedback with the team to improve the overall customer service process.
• Continuous Improvement:
• Stay updated on product knowledge and company policies.
• Participate in training and development sessions to enhance skills and knowledge.

Qualifications:

• Education:
• Bachelor’s degree in any discipline or equivalent work experience.
• Experience:
• Minimum of 2 years experience in a customer service role.
• Proven experience in handling multi-language communication is preferred.
• Skills:
• Fluency in Tamil, English, Hindi, Telugu, and Malayalam (both written and spoken).
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in MS Office and customer service software (e.g., CRM systems).

Personal Attributes:

• High level of patience and empathy.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Positive attitude and a proactive approach to customer service.

Work Environment:

• This position may require working in shifts, including weekends and holidays.
• A fast-paced environment where multitasking is essential.

Application Process:

Interested candidates are invited to submit their resume and cover. Please include examples of your experience in handling multilingual customer service in your application.

Job Types: Full-time, Permanent

Pay: ₹8,674.83 - ₹31,846.04 per month

Benefits:

• Flexible schedule
• Leave encashment

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person