Customer Support Agent

Company Description

At Cookr, we believe everyone deserves to enjoy delicious and healthy food without compromising on taste or quality. We are an early-stage food tech startup revolutionizing the food industry in India by offering an e-commerce marketplace for healthy alternatives to restaurant-delivered food. Our talented home cooks bring you delicious homemade meals straight from their homes, creating thousands of micro-entrepreneurs and primary livelihoods. All our partner cooks are FSSAI registered, ensuring food safety. Using cutting-edge technology, we create a scalable platform for seamless collaboration between cooks, customers, and riders, making it easy to access healthy and delicious homemade food right at your doorstep.

Role Description

This is a full-time, on-site role for a Customer Support Agent located in Krishnagiri. The Customer Support Agent will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and providing exceptional customer service. Daily tasks include troubleshooting problems, managing customer communication, and maintaining a high level of service quality, contributing to a positive customer experience.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Communication skills
• Troubleshooting skills
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Experience in the food tech industry is a plus
• Bachelor's degree in a relevant field is preferred