Customer Support Advisor

Zouma, a multinational leader in decision science with a presence in the United Kingdom, UAE, Australia, and India, has been leveraging innovative technology since its establishment in 2021 to help businesses thrive in competitive landscapes. The company operates through six key divisions: Data Analytics & Artificial Intelligence, Product Engineering, Helpdesk & Support Services, Business Process Automation, Contingent Manpower, and Managed Infrastructure Services. Zouma's expert teams focus on converting data into actionable insights and developing custom software solutions tailored to client needs. The Helpdesk & Support Services division ensures high-quality customer interactions, while Business Process Automation streamlines operations and the Contingent Manpower division equips businesses with skilled professionals. We are currently seeking a highly motivated and enthusiastic Customer Support Executive for the Voice Process, specifically for the UK shift. The ideal candidate will be responsible for providing top-notch customer service, addressing customer inquiries, and efficiently resolving issues while maintaining a positive attitude. Key Responsibilities: - Handle inbound and outbound customer calls, focusing on delivering excellent service. - Assist customers with product inquiries, service issues, and order-related questions. - Resolve customer complaints promptly and professionally to ensure customer satisfaction. - Accurately document customer interactions and feedback in the CRM system. - Collaborate with other teams to address customer concerns and provide effective solutions. - Maintain a thorough understanding of company products and services to assist customers effectively. - Adapt to changes in product offerings, policies, and procedures as required. Requirements: - Bachelor's degree or equivalent experience in customer service or a related field. - Previous experience in a voice support role preferred, but freshers with strong communication skills are also encouraged to apply. - Excellent verbal and written communication skills with a strong command of English. - Ability to handle high call volumes while remaining composed and professional. - Strong problem-solving skills and the ability to think on your feet. - Flexibility to work UK shift hours, including evenings and weekends. Why Join Zouma - Be part of a pioneering company in the field of Decision Science. - Work in a dynamic multinational environment with diverse teams. - Career growth and development opportunities across global offices. If you are passionate about data and seeking a career jumpstart, we would love to hear from you. Benefits: - 6-Day Work Week - Medical Insurance for you and your family - Group Personal Accident Insurance - Work-Life Balance prioritized for a supportive environment Job Types: Full-time, Permanent Benefits: - Health insurance - Leave encashment - Paid sick time - Paid time off - Provident Fund Schedule: UK shift Experience: Total work - 1 year (Required) Work Location: In person For further inquiries, please contact the employer at +91 9780909133.,