Job
Description
About Company Certree’s purpose is to safeguard data privacy and eliminate fraud by empowering individuals to have ownership of their own data. Certree is a document anti-fraud and data security company. Our zero-trust technology ensures that only the individual owner of the data can see it or share it from their vault. Certree also guarantees the authenticity of documents shared directly by individuals, and therefore eliminates the need for organizations to send or sell sensitive employee and student personal data to third party data brokers for verification purposes (such as verification of an individual’s education, income, or employment history), a very common practice today and often without the individual’s awareness. Since launching in early 2021, Certree has been rapidly adopted by tens of thousands of organizations to protect millions of their employees and students. We are quickly disintermediating data brokers as middlemen in our daily life. Job Title: Customer Support Associate We are looking for enthusiastic Customer Support Associates with 1 - 4 years' experience to join our Customer Support team. As a Customer Support Associate, you will handle user queries via chat, call, and email. This role requires a proactive attitude, excellent communication skills, and a customer-centric approach. Responsibilities Respond to user queries through chat, phone calls, and emails in a timely and professional manner. Provide accurate information and solutions to customer issues. Document and track user interactions and feedback. Collaborate with other team members to ensure consistent and high-quality support. Identify and escalate issues that require urgent attention. Continuously learn about our products and services to better assist customers. Contribute to process improvements and provide feedback on support tools and procedures. Simultaneous contribution in R&D and other required projects like gathering and maintaining a database. Qualifications Required: Bachelor's degree in any discipline. 1 - 4 years of Customer Support experience. Excellent written and verbal communication skills in English. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced startup environment and adapt to changing priorities. Customer-centric attitude with a passion for helping people. Basic computer skills and familiarity with CRM software. Basic understanding of Microsoft Office Suite. Preferred 1 to 4 years experience in an International Blended Process / US Blended Process. Location: Work from anywhere in India / Permanently remote , India Working Hours 9-hour shift (Between 5:30 AM - 7:30 PM PST / 6:00 PM - 8:00 AM IST) Working Days 5 days working (5 Day rotational shifts between Monday to Saturday, 2 weekly offs) What We Offer Flexible working hours and remote work options. Opportunity to grow within a fast-paced startup. A collaborative and inclusive work culture. Competitive salary and benefits package. Skills: chat,crm software,attention to detail,email,english,microsoft office suite,chat process,crm,international voice process,customer support,written communication,problem-solving,communication skills,blended process,us process Show more Show less
