About Company Certree’s purpose is to safeguard data privacy and eliminate fraud by empowering individuals to have ownership of their own data. Certree is a document anti-fraud and data security company. Our zero-trust technology ensures that only the individual owner of the data can see it or share it from their vault. Certree also guarantees the authenticity of documents shared directly by individuals, and therefore eliminates the need for organizations to send or sell sensitive employee and student personal data to third party data brokers for verification purposes (such as verification of an individual’s education, income, or employment history), a very common practice today and often without the individual’s awareness. Since launching in early 2021, Certree has been rapidly adopted by tens of thousands of organizations to protect millions of their employees and students. We are quickly disintermediating data brokers as middlemen in our daily life. Job Title: Customer Support Associate We are looking for enthusiastic Customer Support Associates with 1 - 4 years' experience to join our Customer Support team. As a Customer Support Associate, you will handle user queries via chat, call, and email. This role requires a proactive attitude, excellent communication skills, and a customer-centric approach. Responsibilities Respond to user queries through chat, phone calls, and emails in a timely and professional manner. Provide accurate information and solutions to customer issues. Document and track user interactions and feedback. Collaborate with other team members to ensure consistent and high-quality support. Identify and escalate issues that require urgent attention. Continuously learn about our products and services to better assist customers. Contribute to process improvements and provide feedback on support tools and procedures. Simultaneous contribution in R&D and other required projects like gathering and maintaining a database. Qualifications Required: Bachelor's degree in any discipline. 1 - 4 years of Customer Support experience. Excellent written and verbal communication skills in English. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced startup environment and adapt to changing priorities. Customer-centric attitude with a passion for helping people. Basic computer skills and familiarity with CRM software. Basic understanding of Microsoft Office Suite. Preferred 1 to 4 years experience in an International Blended Process / US Blended Process. Location: Work from anywhere in India / Permanently remote , India Working Hours 9-hour shift (Between 5:30 AM - 7:30 PM PST / 6:00 PM - 8:00 AM IST) Working Days 5 days working (5 Day rotational shifts between Monday to Saturday, 2 weekly offs) What We Offer Flexible working hours and remote work options. Opportunity to grow within a fast-paced startup. A collaborative and inclusive work culture. Competitive salary and benefits package. Skills: chat,crm software,attention to detail,email,english,microsoft office suite,chat process,crm,international voice process,customer support,written communication,problem-solving,communication skills,blended process,us process Show more Show less
Product Manager - ( for Certree - SaaS Product Startup ) Location : India Work Mode : Remote / Work from Home About Company Certree's purpose is to safeguard data privacy and eliminate fraud by empowering individuals to have ownership of their own data. Certree is a document anti-fraud and data security company. Our zero-trust technology ensures that only the individual owner of the data can see it or share it from their vault. Certree's technology also guarantees the authenticity of documents shared directly by individuals, and therefore eliminates the need for organizations to send or sell sensitive employee and student personal data to third party data brokers for verification purposes (such as verification of an individual's education, income or employment history), a very common practice today and often without the individual's awareness. Since launching in early 2021, Certree has been rapidly adopted by tens of thousands of organizations to protect millions of their employees and students. We are quickly disintermediating data brokers as middlemen in our daily life. We’re looking for a passionate and entrepreneurial Product Manager to join our team. If you’re excited by the idea of wearing multiple hats, owning the product lifecycle, and making a tangible impact, this is the role for you. Key Responsibilities Product Vision & Strategy: Partner with the founding team to shape and evolve the product vision, aligning with our mission and growth objectives. Customer-Centric Innovation: Spend time understanding user needs through direct conversations, surveys, and data analysis to drive product decisions. Roadmap Ownership: Build and maintain a clear, actionable roadmap, prioritizing features based on impact, effort, and alignment with startup goals. Cross-Functional Collaboration: Work hand-in-hand with engineering, design, and marketing teams to rapidly iterate on product concepts and features. Agile Development: Lead sprint planning, standups, and retrospectives in an Agile/Scrum environment to ensure smooth execution. Data-Driven Decisions: Define, measure, and analyze product KPIs to validate hypotheses and iterate quickly. Hands-On Exec ution : Dive into the details — whether it’s creating wireframes, QAing features, or refining user stories. Launch & Learn: Manage product launches, gather feedback, and iterate to ensure the product delivers value and delight to users. Qualifications Startup Mindset: Thrives in a fast-paced, ambiguous environment and embraces the opportunity to wear multiple hats. Experience: 2-5 years in product management or equivalent roles, ideally in a startup or SaaS environment. Education: Bachelor's or Master's degree in Computer Science or Engineering from Tier 1 Institutes. Communication: Strong verbal and written communication skills to articulate ideas, influence stakeholders, and align teams. Entrepreneurial Spirit: A self-starter who takes ownership and can turn ideas into action with minimal direction. Customer Empathy: Passionate about solving real problems for users and continuously improving customer experience. Technical Acumen: Able to work closely with engineers and understand technical trade-offs. Coding skills are a plus but not required. Product Implementation: Experience in a hands-on role with Product implementation is a plus. Agility: Comfortable with lean product development and rapid iteration to test hypotheses and validate ideas. Toolset: Familiarity with tools like JIRA, Trello, Figma, and analytics platforms like Elastic. Work Timings : This role requires availability / overlap with U.S. business hours, with a preferred schedule of 6:30 PM to 3:30 AM IS T ( 9:00 AM to 6:00 PM EST ) Benefits Fully Remote : Work from anywhere in India with a permanently remote setup. Competitive Compensation IT Assets Delivered to your residence Home Office Setup Budget Internet Allowance Training Certification reimbursement Group Medical Insurance Skills: jira,product vision,solving real problems,product management,lean product development,elastic,scrum,ownership,product launches,refining user stories,product roadmap,iterate on product concepts,trello,data analysis,figma,agile,wireframes
Frontend Engineer - Vue.js Location : India Work Mode : Remote / Work from Home About Company Certree's purpose is to safeguard data privacy and eliminate fraud by empowering individuals to have ownership of their own data. Certree is a document anti-fraud and data security company. Our zero-trust technology ensures that only the individual owner of the data can see it or share it from their vault. Certree's technology also guarantees the authenticity of documents shared directly by individuals, and therefore eliminates the need for organizations to send or sell sensitive employee and student personal data to third party data brokers for verification purposes (such as verification of an individual's education, income or employment history), a very common practice today and often without the individual's awareness. Since launching in early 2021, Certree has been rapidly adopted by tens of thousands of organizations to protect millions of their employees and students. We are quickly disintermediating data brokers as middlemen in our daily life. Frontend Engineer - Vue.js : Job Description We are looking for a highly skilled and creative UI/Frontend Developer with strong experience in Frontend development. Primary development experience as vue.js developer who has proficiency with the framework, fluency in writing code, high level of communication skills. Education Must Have: A Bachelor's or Master's degree in Computer Science / Engineering. Work Environment: Comfortable working with a US-based product startup in a permanent, remote capacity. Skills Experience with JavaScript/Vue.js/Nuxt/React is a must HTML CSS / SASS / Tailwind Css Typescript/JavaScript/Vue.js/Nuxt Must have good understanding with Webpack / Vite Fair Idea about State Management, Single page application. REST API (JSON) integration using Axios Client-Side and Server-Side rendering Agile, Scrum, BDD, TDD, Git, CI/CD Requirements 3 – 7 years of experience in front-end software engineering B.E, B. Tech, M. Tech, Computer Science / Engineering Degrees only. Developing intuitive and easy to use web applications Maintaining documentation, ensuring that the knowledge acquired is available across the organization and built into the squads as a discipline Proactive and participating in technical discussion Take ownership of the work with responsibility for timely delivery of the feature with quality. Should have basic understanding of backend Rest API design principal Must participate in code refactoring activity Can migrate code to newer versions Collaborate in reviews of work with others as appropriate to validate quality Staying up to date with the latest tech innovations and evaluate their value Keeping code repositories and Version Control up to date Supporting junior members of the team Round 1: Technical Assessment — Assignment based evaluation of core coding skills with a focus on Vuejs. Work from home assignment Assignment needs to be completed and submitted within 7 days Assignment Duraction : 2 hour Round 2: Technical Deep Dive — A deep dive into the candidate's assignment submission and assessment of your ability to design scalable systems and discuss your hands-on experience with Vuejs & Core Frontend skills. Round 3: Culture Fitment — A conversation with a senior team member or manager about work styles and past experiences and to assess culture fit and collaboration skills. Final 4: Technical Deep Dive & Final Technical Assessment - Evaluate Technical fitment & core coding skills. This round is often conducted by a Senior Leader, such as the CTO. Benefits Fully Remote : Work from anywhere in India with a permanently remote setup. Competitive Compensation IT Assets Delivered to your residence Home Office Setup Budget Internet Allowance Training Certification reimbursement Group Medical Insurance Skills: bdd,scrum,tdd,nuxt.js,javascript,html,vue3,typescript,css,webpack,agile,rest,axios,single page application,state management,react,vue.js,vite,ci/cd,vuex,nuxt,rest api,sass,git,api,tailwind css,vue