Customer Success & Tele-Sales Executive (Work From Office | Gurugram)

Purpose

Be the voice of a new kind of nutrition-first platform — one that sells nourishment, not just products. You will represent WHY Nutrition to thousands of mindful consumers who already love our science-first food philosophy.

About the Company

WHY Nutrition is India’s first nutrition-forward grocery platform, offering verified top-1-percent quality staples with everyday honest pricing and real food science. From cold-ground atta to vacuum-packed nuts, we make better eating simple, evidence-based, and rewarding.

Role Overview

The Customer Success & Tele-Sales Executive will engage with existing and new customers through calls, WhatsApp, and CRM tools to ensure seamless ordering, problem resolution, and relationship growth.

Responsibilities

• Handle inbound and outbound customer communication through phone, WhatsApp, and email.

• Convert inquiries into recurring customers and WHY Club members.

• Maintain records of customer interactions, feedback, and conversions in CRM/Sheets.

• Support marketing and operations teams with timely customer insights.

• Achieve defined targets for satisfaction and retention.

Qualifications

• 0–3 years of experience in telesales, customer service, or inside sales.

• Excellent spoken Hindi and workable English.

• Basic proficiency in Google Sheets / CRM tools.

• A people-centric attitude and structured communication.

Growth Path

Customer Executive → Senior Executive → Team Lead → Customer Experience Manager → Head of Retention

Compensation

Best-in-Industry salary + quarterly performance incentives + ESOPs after 12 months of high performance.

Location: