Customer Success Specialist - US Market

Career Level - IC2

The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals . Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.

• Follow up by email and phone on Java SE Subscription renewal contracts.
• For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.
• Update forecasts and communicate status as needed to Java Sales management.
• Work with the Java Sales Channel Support team to enter and book indirect deals.
• Achieve quarterly assigned sales quotas.
• The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscriptions.
• Build relationships and negotiate with existing customers, being the “go-to” account manager for customers and partners.
• Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.
• Take an account management approach to identify co-termination and reinstatement opportunities.
• Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.
• Maintain accurate forecasts and activities for assigned regions in the CRM.
• Leverage cross-functional resources to achieve results/meet customer needs.
• Handle escalations, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.