Customer Success Specialist, Scientific Research

About the job

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as IIT, IISc, University of Oxford, University of Cambridge, Harvard, MIT, Stanford etc. As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

Candidates need to work as per the UK time zone-1:00-10:00 PM IST / US time zone -7:00 PM-3:00 AM IST

The Role

The Customer Success Specialist, Research will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in North America & Europe to integrate JoVE’s content into their syllabi and support training and research activities.

Responsibilities:

• Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
• Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
• Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
• Providing customer feedback to sales, product and marketing teams
• Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
• Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements:

• A Masters or PhD Degree in STEM discipline
• Excellent English communication skills
• Prior working experience in laboratory settings
• Experience in Science Communications or Customer-facing roles is considered a plus!
• Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
• Demonstrated ability to deliver excellent presentations for large and small groups
• Proven ability to network with scientists and decision-makers
• Open to travel

Why Join JoVE?

• You can expect compensation package competitively placed within the local market
• You will make a direct impact in accelerating science research and in improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us