Customer Success Specialist (Global Accounts)

About the Role

global customers

You’ll work closely with internal teams (sales, operations, and product) to make sure our clients not only stay but thrive with us.

across time zones

What You’ll Do

• Own

  client relationships

  across multiple global accounts, ensuring high satisfaction and retention.
• Understand

  client goals and align

  our solutions to help them achieve measurable business outcomes.

• Coordinate internally

  with operations, product, and sales teams to resolve client issues and deliver seamless service.

• Track account health

  , monitor usage data, and proactively address risks.
• Identify

  upsell opportunities

  and collaborate with sales to drive renewals and expansions.
• Lead

  QBRs/check-ins

  with global clients to showcase impact and gather feedback.

• Maintain and document

  key account activities and insights.

What We’re Looking For

• 1–2 years of experience

  in customer success, account management, or client-facing roles (preferably B2B or SaaS).
• Comfort working across

  multiple time zones

  and cultures.

• Excellent communication

  and relationship management skills, with the ability to engage global stakeholders.
• Strong ownership mindset —

  proactive, structured, and dependabl

  e.

• Analytical thinking

  — able to interpret data and turn insights into action.

• Bonus:

  Experience running client communications over Slack channels and automating reporting.

Why Join Us

• Work directly with global clients in the fast-growing space of

  Artificial Intelligence, LLMs, and Robotics.

• Opportunity to grow into a

  Global Account Manager

  role within 12–18 months.
• Fast-paced,

  high-ownership

  environment with direct exposure to leadership.