Job
Description
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we re building the future with people who think boldly and move fast. Whether you re an engineer working with large language models (LLMs), AI that can understand and generate human language or you are part of a business team reimagining workflows with generative AI, you ll help us unlock new ways of working and thinking. We look for the curious, the ones who ask big questions, try new tools, and embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you re not just building the future you re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals , providing excellent customer service and delivering results, we re passionate about growing individuals and pathing the way for a successful career. If you re an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you. Key Responsibilities Providing post-sale first level technical support to our customer (via email). Fulfilling administrative requests. Populate, update and manage client sites. Evaluate and report on customer satisfaction to Customer Success teams. Assist with highly sensitive requests or issue escalations as needed. Daily data entry and administration support to the team (previous knowledge of Excel/Powerpoint/Word) Daily usage of CRM system (previous knowledge of Salesforce is beneficial) Providing support to our existing customers to ensure excellent experience with use of our products Required Experience/Skills 2-4 years of Customer Service/Support/Success experience Degree qualified, preferably in relevant fields: bachelor s in business/languages Experience in administrative work/customer service. High energy, positive attitude and passionate about providing excellent customer service. Process driven. Excellent written and verbal skills. Good working knowledge of excel. Able to work with minimal supervision. Ability to work in a team as well as individually. Thrives in a fast-moving environment with the ability to multitask. Professional working proficiency in English is required (and additional language(s) are a plus). Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. .
