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Customer Success & Retention Partner_Bangalore

Customer Success & Retention Partner_Bangalore

BDO India

3 - 8 years

5 - 7 Lacs

bengaluru

Posted:11 hours ago| Platform:

Apply

Skills Required

customer success retention partner

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for leading MNC client

Position: Customer success & Retention Partner

Location: Bangalore - Palace road

5 days working

Work from office

Candidate must know Kanada to speak fluently.

Excellent verbal and written communication skills.

Yogeswarsugumar@bdo.in

Total yrs of Experience:

Current CTC:

Expected CTC:

Notice period:

Key Responsibilities

Renewal Management & Tracking

Maintain a comprehensive system to monitor upcoming renewals.
Plan and prioritize outreach based on renewal cycles and account value.

Customer Communication & Engagement

Reach out to clients nearing renewal to discuss their evolving needs.
Facilitate smooth renewals through timely calls, emails, and follow-ups.
Regularly update CRM with call remarks, especially for contacts not yet reached.

Escalation & Follow-through

Escalate complex or unresponsive cases to assigned Relationship Managers (RMs).

Sales Support

Spot upsell or cross-sell opportunities during conversations.
Route qualified leads to the appropriate internal teams.

Training & Onboarding

Quarterly Account Reviews

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