Customer Success & Retention Partner_Bangalore BDO India

3.0 - 8.0 years

5 - 7 Lacs

bengaluru

Work from Office

Hiring for leading MNC client Position: Customer success & Retention Partner Location: Bangalore - Palace road 5 days working Work from office Candidate must know Kanada to speak fluently. Excellent verbal and written communication skills. Interested candidates can share updated resume to Yogeswarsugumar@bdo.in along with below details. Total yrs of Experience: Current CTC: Expected CTC: Notice period: Job Description: Key Responsibilities Renewal Management & Tracking Maintain a comprehensive system to monitor upcoming renewals. Plan and prioritize outreach based on renewal cycles and account value. Customer Communication & Engagement Reach out to clients nearing renewal to discuss their evolving needs. Facilitate smooth renewals through timely calls, emails, and follow-ups. Regularly update CRM with call remarks, especially for contacts not yet reached. Escalation & Follow-through Escalate complex or unresponsive cases to assigned Relationship Managers (RMs). Sales Support Spot upsell or cross-sell opportunities during conversations. Route qualified leads to the appropriate internal teams. Training & Onboarding Quarterly Account Reviews

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