Customer Success Manager Technical Specialist - Data & AI

 * With deep business knowledge and technical skills, Customer Success Architect are trusted advisors who counsels and guides the customer to achieve business value from their technology investment. A natural at inspiring, influencing and motivating others, you’ll work closely with colleagues and customers to identify compelling strategic business use cases that bring long term value. expansion projects.
  * Once bought into, you will advise stakeholders on risk mitigation strategies, and remove critical blockers with a focused on accelerating the team to achieve their goals. This role is for people who know and understand how to build credibility and be a respected confidantes who can orchestrate long term sponsor relationships with a focus maximizing client value and ensure alignment to the customer adoption lifecycle.To help ensure this win-win outcome, a ‘day-in-the life’ of this opportunity will include, but not be limited to:  * Actively working as the customer’s trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.  * Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.  * Understanding clients’ main challenges, and becoming a trusted guide for their modernization and adoption of licensed software. * Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM’s solutions.