Customer Success Manager Shopify Apps

As a Customer Success Manager for Shopify Apps (B2B SaaS) at Profitonium Apps, you will play a crucial role in ensuring customer satisfaction, fostering strong relationships, and delivering exceptional service. Your primary responsibilities will include analyzing customer feedback, identifying areas for improvement, and collaborating with cross-functional teams to enhance user experience and address customer needs. This is a full-time position based in Bengaluru, with the flexibility of working from home. To excel in this role, you should possess skills in customer satisfaction and customer service, along with proficiency in customer retention and relationship building. Strong analytical skills will be essential for analyzing feedback and identifying improvement areas. Your excellent written and verbal communication skills will help you in building rapport with customers and collaborating effectively with internal teams. While experience in the e-commerce or B2B SaaS industry is advantageous, it is not mandatory. Your ability to work both independently and as part of a team will be crucial for success in this role. A Bachelor's degree in Business, Marketing, Communications, or a related field will be beneficial in understanding the business landscape and communicating effectively with stakeholders.,