Customer Success Manager Shopify Apps (B2B SaaS)

In this role of Customer Success Manager Shopify Apps (B2B SaaS) at Profitonium Apps, located in Bengaluru with some work from home flexibility, your primary responsibility will be to ensure customer satisfaction, retain customers, build strong relationships, and deliver exceptional customer service. You will need to analyze customer feedback, identify areas for improvement, and collaborate with cross-functional teams to enhance user experience and address customer needs. Key Responsibilities: - Ensure customer satisfaction and retention - Build strong relationships with customers - Deliver exceptional customer service - Analyze customer feedback and identify improvement areas - Collaborate with cross-functional teams to enhance user experience and address customer needs Qualifications required for this role: - Skills in Customer Satisfaction and Customer Service - Proficiency in Customer Retention and Relationship Building - Strong Analytical Skills - Excellent written and verbal communication skills - Experience in the e-commerce or B2B SaaS industry is a plus - Ability to work independently and as part of a team - Bachelor's degree in Business, Marketing, Communications, or related field,