Company Description Profitonium Apps creates AI-powered tools designed exclusively for Shopify, aiding merchants in automating tedious tasks, enhancing SEO, and focusing on growth. We are a small yet dynamic team of developers and e-commerce experts dedicated to simplifying success for Shopify stores. Our flagship are designed to save time, boost search rankings, and improve user experience. Role Description This is a full-time role for a Customer Success Manager – Shopify Apps (B2B SaaS) at Profitonium Apps. This hybrid role is located in Bengaluru, with some flexibility for work from home. The Customer Success Manager will be responsible for ensuring customer satisfaction, retaining customers, building strong relationships, and delivering exceptional customer service. They will also analyze customer feedback, identify improvement areas, and collaborate with cross-functional teams to enhance user experience and address customer needs. Qualifications Skills in Customer Satisfaction and Customer Service Proficiency in Customer Retention and Relationship Building Strong Analytical Skills Excellent written and verbal communication skills Experience in the e-commerce or B2B SaaS industry is a plus Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, Communications, or related field Show more Show less
As a Customer Success Manager for Shopify Apps (B2B SaaS) at Profitonium Apps, you will play a crucial role in ensuring customer satisfaction, fostering strong relationships, and delivering exceptional service. Your primary responsibilities will include analyzing customer feedback, identifying areas for improvement, and collaborating with cross-functional teams to enhance user experience and address customer needs. This is a full-time position based in Bengaluru, with the flexibility of working from home. To excel in this role, you should possess skills in customer satisfaction and customer service, along with proficiency in customer retention and relationship building. Strong analytical skills will be essential for analyzing feedback and identifying improvement areas. Your excellent written and verbal communication skills will help you in building rapport with customers and collaborating effectively with internal teams. While experience in the e-commerce or B2B SaaS industry is advantageous, it is not mandatory. Your ability to work both independently and as part of a team will be crucial for success in this role. A Bachelor's degree in Business, Marketing, Communications, or a related field will be beneficial in understanding the business landscape and communicating effectively with stakeholders.,
In this role of Customer Success Manager Shopify Apps (B2B SaaS) at Profitonium Apps, located in Bengaluru with some work from home flexibility, your primary responsibility will be to ensure customer satisfaction, retain customers, build strong relationships, and deliver exceptional customer service. You will need to analyze customer feedback, identify areas for improvement, and collaborate with cross-functional teams to enhance user experience and address customer needs. Key Responsibilities: - Ensure customer satisfaction and retention - Build strong relationships with customers - Deliver exceptional customer service - Analyze customer feedback and identify improvement areas - Collaborate with cross-functional teams to enhance user experience and address customer needs Qualifications required for this role: - Skills in Customer Satisfaction and Customer Service - Proficiency in Customer Retention and Relationship Building - Strong Analytical Skills - Excellent written and verbal communication skills - Experience in the e-commerce or B2B SaaS industry is a plus - Ability to work independently and as part of a team - Bachelor's degree in Business, Marketing, Communications, or related field,