Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach By integrating siloed planning capabilities and capturing millions even billions in value leakage, we help businesses plan smarter and faster
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains
Be part of something revolutionary
We have a vision Our Digital Brain, o9 s AI-powered platform, is being used by global enterprises to drive their digital transformations The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large Because businesses that plan better, reduce waste, creating value for themselves and the planet
But we also have a vision for our people We want the most talented, committed and driven people to power our transformative approach In return, we ll provide a nurturing environment where you can be a part of something special
Job Title : Customer Success Manager
We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment
What you ll do for us
Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows Achieve agreed performance levels in line with customer requirements and the functional SLAs Be the single point of contact for any platform level upgrade/patch/hotfix Handle assignment and monitoring of task to support consultants Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution Has a proven track record of building and managing successful support teams in a global environment Be a motivator of team and initiator of the team s career enhancement Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits Works with the R&D team to drive enhancements in product
What youll have :
Experience: 8+ Years of Experience
Education: BE/Btech/MCA/MBA Skills: Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM Characteristics: High degree of interpersonal effectiveness and building relationships with customers, across levels and functions Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly Strong project management skills We really value team spirit: Transparency and frequent communication is key At o9, this is not limited by hierarchy, distance, or function
What we ll do for you
Apply by clicking the button below
You ll be contacted by our recruiter, Reddy Babu, who ll fill you in on all things o9, give you some background about the role and get to know you They ll contact you either via video call or phone call - whatever you prefer During the interview phase, you will meet with technical panels for 60 minutes The recruiter will contact you after the interview to let you know if we d like to progress your application We will have 3 rounds of Technical discussion Our recruiter will let you know if you re the successful candidate Good luck!
What we ll do for you
- Competitive salary and benefits
- High growth organization - very strong entrepreneurial culture and no corporate politics
- Support network: Work with a team you can learn from and every day
- Diversity: We pride ourselves on our international working environment
- Social: Fun after-work activities like Friday Socials If you re in the office, feel free to join these events in person
- Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us
- Work Life Balance: https: / / youtube / IHSZeUPATBA?feature=shared
- Feel part of A team: https: / / youtube / QbjtgaCyhes?feature=shared
More about o9
More about us
At o9, transparency and open communication are at the core of our culture Collaboration thrives across all levels hierarchy, distance, or function never limit innovation or teamwork Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations
With a $37 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value
o9 is an equal-opportunity employer that values diversity and inclusion We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process Join us as we continue our growth journey!
