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Dilpreet Singh (Proprietor of Eco Global Enterprises)
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Customer Success Manager/ Key Account Manager

Customer Success Manager/ Key Account Manager

Dilpreet Singh (Proprietor of Eco Global Enterprises)

4 - 5 years

19 - 20 Lacs

bengaluru karnataka india

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

client relationship management product adoption & training account health monitoring communication & interpersonal skills business acumen

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

Manage 4-6 enterprise clients, ensure post-onboarding success, drive product adoption, align clients with their goals, and work with internal teams to maximize client value and satisfaction.

Key Responsibilities:

Post Go-Live Adoption:

Ensure smooth onboarding for internal and external users.
Resolve implementation challenges with the Delivery team.

Relationship Management:

Build and nurture relationships with key stakeholders.
Conduct regular check-ins and MBRs/QBRs.

Product Adoption & Training:

Promote adoption of software features.
Coordinate training sessions with the Delivery team.

Account Health Monitoring:

Track usage data to optimize performance.
Address client concerns proactively.

Client Success & Value Delivery:

Demonstrate ROI and value delivery based on metrics.
Present qualitative and quantitative benefits.

Customer Satisfaction & Advocacy:

Run CSAT/NPS surveys.
Encourage client advocacy through testimonials and events.

Financials & Collections:

Ensure timely invoicing and collections.
Handle CR (Change Requests) discussions.

Renewal & Expansion (Farming):

Drive contract renewals.
Identify and manage up-sell and cross-sell opportunities.
Support proposal creation, demos, and implementation of farming deals.

Key Performance Indicators (KPIs):

Net Recurring Revenue (NRR)
Net Promoter Score (NPS)
Timely receivables collection

Candidate Profile:

Experience:
45 years (must include CSM/KAM/CRM roles)
Industry:
Supply chain domain (must), SaaS (desirable), Management Consulting (desirable)
Education:
MBA from Tier 1 institutes (preferred)
Skills:
Strong ownership and results orientation
Excellent communication and interpersonal skills
Effective collaboration with cross-functional teams
Customer-first approach with business acumen

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