Customer Success Manager I

Diligent Corporation

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

usage c sales wellness customer relationship account management customer experience crm recruitment salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage;
Increase overall client satisfaction with Diligent measured through Net Promoter Score;
Provide a seamless and best in class customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s;
Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams.
Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads
Facilitation alongside the Implementation team of Diligent s product and modules with senior stakeholders to the client including C-Suite and Directors.
Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
Seek out client advocacy related initiatives

Required Experience/Skills

Up To 3 years of experience required
Fluency in additional languages to English are desirable
Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
Seek out client advocacy related initiatives
Some experience in enterprise level account management (preferably in SAAS) is desirable
Some experience in sales CRM applications such as Salesforce
Excellent communication and presentation skills, with the ability to manage multiple stakeholders
Strong problem-solving ability, with a natural curiosity around the client s business needs
High level of resilience and a positive attitude when faced with adversity
Passionate about technology with a solution-centric mindset

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