Forrester

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Note: Shift hours will be 8:30pm-5:30am IST(remote). New hire on-boarding will be conducted in Forrester’s Delhi office for the first 5 weeks from 8.30 am to 5.30 pm IST Person to be based in Delhi NCR only About This Role: Forrester’s Client Operations Specialist is responsible for the value delivered to our biggest clients as part of the customer success services organization. This role supports the customer journey through efficient service and ensures the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized. Job Description: Support internal client activities, alerting customer success specialists of time-sensitive matters related to their client’s cases Track accurately incoming client volume, ensuring new requests are appropriately assigned within the aligned service levels Ensure all analyst interaction sessions are successfully completed and delivered to clients without any incident Work closely with other coordinator(s), colleagues, and research teams to provide clients with timely communications Track all client-related requests in Forrester’s customer relationship management (CRM) database Troubleshoot any technical issues for clients or internal employees Support ad hoc projects related to customer success services as needed Job Requirements: A BA or BS degree and strong academic record Hands-on experience with Outlook (for email and scheduling) and Salesforce CRM tool is a plus Keen attention to detail and deadlines Effective work collaboration with colleagues to support shared responsibilities Excellent customer service skills; success in prioritizing and managing multiple request types in a fast-paced, dynamic environment Resourceful thinking, planning, innovation, and execution The ability to work from 8:30pm IST to 5:30am IST We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: The Account Director is a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester’s existing accounts composed of Fortune-class companies. With a transparent, repeatable consultative sales process, this role achieves impactful outcomes by creating and orchestrating account penetration strategies. The Account Director anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, service and retain customers. Along the way, the Account Director will enjoy the opportunity to drive professional and financial growth. This role will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position relies on the ability to build trust, foster relationships, and communicate effectively. Job Description: Key responsibilities Partner with senior management (director, C-level) clients as a trusted business advisor by leveraging the company’s research on emerging technologies and customer experience. Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions. Maintain the minimum weekly/daily metrics, and ensure quota is met. Produce accurate and timely forecasts. Uncover key business initiatives and engage new cross-functional buying centers. Develop sales opportunities to increase contract value and customer retention. Maintain and build relationships with executive-level contacts to understand their business needs and identify new opportunities. Develop a complete understanding of the company’s products and services portfolio to align appropriate solutions with client needs. Skills and competencies Demonstrate urgency and a sense of purpose. Anticipate challenges, adapts to setbacks, and responds well to coaching. Adapt communication style to audience needs and listens actively. Leverage data and insights to secure support and commitment. Apply critical thinking to anticipate challenges, make data-driven decisions, and achieve goals. Pursue continuous learning and embrace diverse perspectives. Prioritize work effectively to align with organizational goals and follow standard processes. Build trust through consistency, reliability, and strong rapport. Business scope, impact, strategic contribution, and team interaction Manage complex and diverse tasks. Independently completes complex tasks, especially those related to area of specialization. Build relationships with key contacts outside of own domain. Impact team or department performance through decisions. Develop expertise in specific focus area. Work independently with limited oversight. Thought leadership, knowledge, and expertise Employ domain expertise to identify creative solutions to complex issues. Job Requirements: A bachelor’s degree is preferred. Relevant/consultative sales experience, especially within the India territory mainly Banking, Financial Services and Insurance, and Retail and Conglomerates. Significant experience in the field. Experience selling business services to C-level professionals in a highly competitive market is an advantage. The ability and willingness to make cold calls and book meetings. Proven experience in a similar role, specifically with new-business development, achieving quota goals, and managing personal sales strategies. Effective presentation, organization, and time management skills. A fast learner who is at ease with technology. Excellent verbal and written communication skills. This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Note: Shift hours will be 8:30pm-5:30am IST(remote). New hire on-boarding will be conducted in Forrester’s Delhi office for the first 5 weeks from 8.30 am to 5.30 pm IST Person to be based in Delhi NCR only About This Role: Forrester’s Client Operations Specialist is responsible for the value delivered to our biggest clients as part of the customer success services organization. This role supports the customer journey through efficient service and ensures the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized. Job Description: Support internal client activities, alerting customer success specialists of time-sensitive matters related to their client’s cases Track accurately incoming client volume, ensuring new requests are appropriately assigned within the aligned service levels Ensure all analyst interaction sessions are successfully completed and delivered to clients without any incident Work closely with other coordinator(s), colleagues, and research teams to provide clients with timely communications Track all client-related requests in Forrester’s customer relationship management (CRM) database Troubleshoot any technical issues for clients or internal employees Support ad hoc projects related to customer success services as needed Job Requirements: A BA or BS degree and strong academic record Hands-on experience with Outlook (for email and scheduling) and Salesforce CRM tool is a plus Keen attention to detail and deadlines Effective work collaboration with colleagues to support shared responsibilities Excellent customer service skills; success in prioritizing and managing multiple request types in a fast-paced, dynamic environment Resourceful thinking, planning, innovation, and execution The ability to work from 8:30pm IST to 5:30am IST We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Note: Shift hours will be 5:30pm-2:30am IST (remote). New hire on-boarding will be conducted in Forrester’s Delhi office for the first 5 weeks from 8.30am-5.30pm IST. Person to be based in Delhi NCR only. About This Role: The Manager, Customer Success Services (CSS) oversees a team of customer success specialists. This position is based in New Delhi, providing inquiry, briefing, and client support to Forrester clients. The Manager, CSS must ensure each team member delivers an excellent client experience and maximises the working relationship with their account teams and other internal partners. The CSS Manager collaborates with the global customer success, sales, and consulting teams to promote client engagement. The CSS Manager must proactively observe, mentor, and coach daily to build team members’ skills and improve productivity. Job Description: Lead a team of customer success specialists to drive client engagement. Work with global leadership teams to support client engagement, satisfaction, and growth. Collaborate closely with peers on the customer success services management team to share best practices and ensure standardized training, capabilities, and goals. Define personal growth goals for individual team members and work with Forrester resources (employee experience, training, etc.) to help team members achieve individual goals. Utilize Forrester’s support systems, tools, and technologies to track client and support activities. Hire and develop talent for future growth within Forrester Track/monitor key performance indicators (KPIs) and hold team members accountable for results through regular feedback and coaching Collaborate with leaders of other departments to achieve shared goals. Job Requirements: A bachelor’s degree required Experience in first-line management Proven experience of managing a large support function A strong track record of management in a customer success services environment, with a focus on people and team development Strong high-level relationship skills Demonstrated success in designing and implementing service initiatives A strong understanding and knowledge of Global cultures and diversity The ability to thrive in a team-servicing environment Coaching and mentoring skills The ability to absorb and grasp new concepts quickly Demonstrate problem-solving and management skills Excellent written and spoken English skills We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: Associate Consultants (ACs) drive program management that entails owning the end-to-end schedule, status, and client communication and supports consultants in client facing deliverables, analysis, and presentation. The successful candidate will ensure that the project is delivered on time and manage internal processes. A contributor to creating of high-quality, research-based consulting deliverables, this individual is the operational engine of the practice, maintaining and innovating the processes, tools, and data that drive the efficiency and quality of our team and products. This role requires an analytical mind, strong customer communication, writing and project management skills, and the enthusiasm to learn. Job Description: Act as program manager for a portfolio of projects. Ensure projects are delivered on time and with high quality. Plan, collect, and analyze quantitative and qualitative data through client interviews, surveys, and/or other data sources. Communicate with clients and internal partners clearly and concisely in a timely manner. Synthesize insights and recommendations from analyses into structured, succinct client deliverables in areas including business case/value, thought leadership, maturity assessment, transformation roadmap, operating model design, etc. Coordinate internal and external resources, contributing, and editing to support the creation of project deliverables (studies, workshops, presentations, interview guides, and infographics). Focus on project outcomes and client value, including responsibility for overall polishing/editing of project deliverables, to contribute to client satisfaction and project quality. Manage third-party providers, including custom research vendors, translations vendors, etc. Lead project management tasks across strategy and content marketing projects. Program manage India advisory cases, helping manage scope, analyst content, and timelines for delivery effectively. Consistently contribute to internal initiatives of the consulting practice that help optimize its operations, global collaborations and growth. Have a client-centric and positive attitude that helps build trust among clients and the Forrester ecosystem. Job Requirements: A bachelor’s degree or master’s/MBA degree and a strong academic record. Experience in strategy/management consulting or a similar role; a formal project management experience or training. Experience working with subject matter experts with deep content knowledge. Structured verbal and written communication and presentation skills. Proficiency with PowerPoint, Excel, and Word. An understanding of business, technology, marketing, research, sales, and customer experience concepts. Excellence in problem solving; creating insights from structured or unstructured inputs (qualitative and quantitative); and analyzing multiple disparate white paper/research inputs, extracting key messages, and synthesizing a point of view. Effective multitasking and collaboration (internally and externally) under pressure in different, dynamic work environments. The ability to prioritize tasks and work at ease around senior business professionals. The passion to develop a strategy/management consulting career. Willingness to travel within India for milestone client presentations as needed. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Shift hours will be 5:30pm-2:30am (remote). New hire on-boarding will be conducted in Forrester’s Delhi office for the first 5 weeks from 8.30 am to 5.30 pm IST Person to be based in Delhi NCR only ABOUT THE ROLE: The Customer Success Specialist is a member of Forrester’s customer success organization. The Customer Success Specialist is responsible for delivering high-level service to our clients and supporting our client’s needs. This includes (but is not limited to) balancing service-level objectives while communicating client requests with internal stakeholders to best identify how to assist the client. This constant contact enables the Customer Success Specialist to provide feedback on the experience with the products of the client. JOB DESCRIPTION: Handles the routing and fulfilment of cases for assigned clients including research requests, analyst inquiry, guidance sessions, and briefings. Provides support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized. Operates fluently across multiple internal systems and processes to deliver the most important information in an organized, focused, and clear way to clients and internal stakeholders. Works closely with other specialists, account team, and analysts to provide clients with timely responses to questions and meet defined service-level agreements (SLAs). Identifies relevant Forrester research for client inquiries and works with clients to clarify research requests in order to identify the most appropriate published content to support a business problem. Understands Forrester product lines, research content, and analyst coverage areas to effectively align client requests and questions with the most relevant analyst and product. Be available to support client needs through various communication channels (email and phone). Tracks all requests and correspondence in Forrester’s CRM database. JOB REQUIREMENTS: Experience in working in a professional setting focused on customer service Experience in providing high-quality customer service and troubleshooting to/with internal and external clients. Experience with Salesforce CRM and/or other CRM systems will be added advantage. Proven track record of prioritizing and managing multiple projects and meeting deadlines. Experience in working in a high-energy, fast-paced environment and collaborating with other functions to achieve results as a high-performing, interdependent team. Experience successfully navigating business processes and applying a high attention to detail in quality of work Minimum requirement of a Bachelor’s degree. A high degree of proficiency in leveraging internal systems. Should be a self-starter and highly motivated to work both independently and collaboratively within a team. A successful candidate is an avid learner and has strong problem-solving skills Excellent written and spoken English skills. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next. About This Role: The role of the Accounts Receivable (AR) Specialist, reporting to the accounts payable (AP) and AR manager, will involve all aspect of accounts receivable, maintaining the overall accuracy of the accounts and ledgers in the EMEA region. Job Description: Chase 400-plus live accounts. Maintain accurate records and relevant reports. Track incoming payments. Process bills and issue invoices daily. Manage month-end closing activities related to billing. Assist with complex client billing. Assist with billing projects. Perform other duties as necessary. Job Requirements: Proven experience working within the AR position. Outstanding interpersonal, communication, and business partnering skills. Process-driven mindset. The ability to work independently as well as within a team environment. A good working knowledge of financial applications (PeopleSoft and Salesforce experience is a plus) and other desktop applications (e.g., Microsoft Excel). Confidence, accuracy, organization skills, flexibility, and self-motivation. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Shift hours will be 5:30pm-2:30am. New hire on-boarding will be conducted in Forrester’s Delhi office for the first 5 weeks. ABOUT THE ROLE: The Customer Success Specialist is a member of Forrester’s customer success organization. The Customer Success Specialist is responsible for delivering high-level service to our clients and supporting our client’s needs. This includes (but is not limited to) balancing service-level objectives while communicating client requests with internal stakeholders to best identify how to assist the client. This constant contact enables the Customer Success Specialist to provide feedback on the experience with the products of the client. JOB DESCRIPTION: Handles the routing and fulfilment of cases for assigned clients including research requests, analyst inquiry, guidance sessions, and briefings. Provides support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized. Operates fluently across multiple internal systems and processes to deliver the most important information in an organized, focused, and clear way to clients and internal stakeholders. Works closely with other specialists, account team, and analysts to provide clients with timely responses to questions and meet defined service-level agreements (SLAs). Identifies relevant Forrester research for client inquiries and works with clients to clarify research requests in order to identify the most appropriate published content to support a business problem. Understands Forrester product lines, research content, and analyst coverage areas to effectively align client requests and questions with the most relevant analyst and product. Be available to support client needs through various communication channels (email and phone). Tracks all requests and correspondence in Forrester’s CRM database. JOB REQUIREMENTS: Experience in working in a professional setting focused on customer service Experience in providing high-quality customer service and troubleshooting to/with internal and external clients. Experience with Salesforce CRM and/or other CRM systems will be added advantage. Proven track record of prioritizing and managing multiple projects and meeting deadlines. Experience in working in a high-energy, fast-paced environment and collaborating with other functions to achieve results as a high-performing, interdependent team. Experience successfully navigating business processes and applying a high attention to detail in quality of work Minimum requirement of a Bachelor’s degree. A high degree of proficiency in leveraging internal systems. Should be a self-starter and highly motivated to work both independently and collaboratively within a team. A successful candidate is an avid learner and has strong problem-solving skills Excellent written and spoken English skills. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: We’re seeking a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using your curiosity and entrepreneurial mindset, you’ll help expand our existing account base of Fortune-class companies by engaging with senior leaders and executives. With a transparent and repeatable consultative sales process, you’ll achieve impactful outcomes through creative prospecting — leveraging tools like social media, industry events, and personal connections. Along the way, you’ll enjoy the opportunity to drive your professional and financial growth. In this role, you’ll work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. To succeed, you’ll rely on your ability to build trust, foster relationships, and communicate effectively. Job Description: Prospect and close appropriate new business prospects from a list based on a specific geography or vertical industry. Sell primarily to senior management (director, C-level) at prospect accounts. Maintain the minimum weekly/daily metrics, and ensure quota is met. Produce accurate and timely forecasts. Develop a complete understanding of all our product offerings. Understand the changing business and technology issues that our potential clients face. Work with vertical and horizontal research teams to better understand the Forrester value proposition for our prospects. Skills And Competencies: Demonstrates urgency, high energy, and a sense of purpose. Anticipates challenges, adapts to setbacks, and responds well to coaching. Adapts communication style to audience needs and listens actively. Owns decisions, actions, and challenges, actively working to overcome obstacles. Leverages data and insights to secure support and commitment. Applies critical thinking to anticipate challenges, make data-driven decisions, and achieve goals. Pursues continuous learning and embraces diverse perspectives. Prioritizes work effectively to align with organizational goals and follows standard processes. Builds trust through consistency, reliability, and strong rapport. Business Scope, Impact, Strategic Contribution, And Team Interaction: Experienced professional, fully competent in core elements of the role. Independently completes day-to-day tasks and solves diverse problems. Works on daily tasks with limited oversight and receives general instruction for new activities. Decisions will cause schedule delays for team or project. Develops positive working relationships with senior team members in the department. Thought Leadership, Knowledge, And Expertise: Full understanding of domain and growing understanding of company and market. Uses field and company knowledge to address a range of issues. Job Requirements: A bachelor’s degree is preferred, but not essential. Some relevant/consultative sales experience. Experience in selling business services to C-level professionals in a highly competitive market would be an advantage. The ability and willingness to make cold calls and book meetings. Proven experience in a similar role, specifically with new business development, achieving quota goals, and managing personal sales strategies. Effective presentation, organization, and time management skills. A team player. A fast learner who is at ease with technology. Excellent verbal and written communication skills. This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Note: Shift hours will be 5:30pm-2:30am IST (remote). New hire on-boarding will be conducted in Forrester’s Delhi office for the first 5 weeks from 8.30am-5.30pm IST. Person to be based in Delhi NCR only. ABOUT THE ROLE: The Customer Success Specialist is a member of Forrester’s customer success organization. The Customer Success Specialist is responsible for delivering high-level service to our clients and supporting our client’s needs. This includes (but is not limited to) balancing service-level objectives while communicating client requests with internal stakeholders to best identify how to assist the client. This constant contact enables the Customer Success Specialist to provide feedback on the experience with the products of the client. JOB DESCRIPTION: Handles the routing and fulfilment of cases for assigned clients including research requests, analyst inquiry, guidance sessions, and briefings. Provides support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized. Operates fluently across multiple internal systems and processes to deliver the most important information in an organized, focused, and clear way to clients and internal stakeholders. Works closely with other specialists, account team, and analysts to provide clients with timely responses to questions and meet defined service-level agreements (SLAs). Identifies relevant Forrester research for client inquiries and works with clients to clarify research requests in order to identify the most appropriate published content to support a business problem. Understands Forrester product lines, research content, and analyst coverage areas to effectively align client requests and questions with the most relevant analyst and product. Be available to support client needs through various communication channels (email and phone). Tracks all requests and correspondence in Forrester’s CRM database. JOB REQUIREMENTS: Experience in working in a professional setting focused on customer service Experience in providing high-quality customer service and troubleshooting to/with internal and external clients. Experience with Salesforce CRM and/or other CRM systems will be added advantage. Proven track record of prioritizing and managing multiple projects and meeting deadlines. Experience in working in a high-energy, fast-paced environment and collaborating with other functions to achieve results as a high-performing, interdependent team. Experience successfully navigating business processes and applying a high attention to detail in quality of work Minimum requirement of a Bachelor’s degree. A high degree of proficiency in leveraging internal systems. Should be a self-starter and highly motivated to work both independently and collaboratively within a team. A successful candidate is an avid learner and has strong problem-solving skills Excellent written and spoken English skills. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area. Show more Show less

About This Role: The Account Director is a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forresters existing accounts composed of Fortune-class companies. With a transparent, repeatable consultative sales process, this role achieves impactful outcomes by creating and orchestrating account penetration strategies. The Account Director anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, service and retain customers. Along the way, the Account Director will enjoy the opportunity to drive professional and financial growth. This role will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position relies on the ability to build trust, foster relationships, and communicate effectively. Job Description: Key responsibilities Partner with senior management (director, C-level) clients as a trusted business advisor by leveraging the company’s research on emerging technologies and customer experience. Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions. Maintain the minimum weekly/daily metrics, and ensure quota is met. Produce accurate and timely forecasts. Uncover key business initiatives and engage new cross-functional buying centers. Develop sales opportunities to increase contract value and customer retention. Maintain and build relationships with executive-level contacts to understand their business needs and identify new opportunities. Develop a complete understanding of the company’s products and services portfolio to align appropriate solutions with client needs. Skills and competencies Demonstrate urgency and a sense of purpose. Anticipate challenges, adapts to setbacks, and responds well to coaching. Adapt communication style to audience needs and listens actively. Leverage data and insights to secure support and commitment. Apply critical thinking to anticipate challenges, make data-driven decisions, and achieve goals. Pursue continuous learning and embrace diverse perspectives. Prioritize work effectively to align with organizational goals and follow standard processes. Build trust through consistency, reliability, and strong rapport. Business scope, impact, strategic contribution, and team interaction Manage complex and diverse tasks. Independently completes complex tasks, especially those related to area of specialization. Build relationships with key contacts outside of own domain. Impact team or department performance through decisions. Develop expertise in specific focus area. Work independently with limited oversight. Thought leadership, knowledge, and expertise Employ domain expertise to identify creative solutions to complex issues. Job Requirements: A bachelor’s degree is preferred. Relevant/consultative sales experience, especially within the India territory mainly Banking, Financial Services and Insurance, and Retail and Conglomerates. Significant experience in the field. Experience selling business services to C-level professionals in a highly competitive market is an advantage. The ability and willingness to make cold calls and book meetings. Proven experience in a similar role, specifically with new-business development, achieving quota goals, and managing personal sales strategies. Effective presentation, organization, and time management skills. A fast learner who is at ease with technology. Excellent verbal and written communication skills. This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Note: Shift hours will be 5:30pm-2:30am IST (remote). New hire on-boarding will be conducted in Forrester’s Delhi office for the first 5 weeks from 8.30am-5.30pm IST. Person to be based in Delhi NCR only. ABOUT THE ROLE: The Customer Success Specialist is a member of Forrester’s customer success organization. The Customer Success Specialist is responsible for delivering high-level service to our clients and supporting our client’s needs. This includes (but is not limited to) balancing service-level objectives while communicating client requests with internal stakeholders to best identify how to assist the client. This constant contact enables the Customer Success Specialist to provide feedback on the experience with the products of the client. JOB DESCRIPTION: Handles the routing and fulfilment of cases for assigned clients including research requests, analyst inquiry, guidance sessions, and briefings. Provides support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized. Operates fluently across multiple internal systems and processes to deliver the most important information in an organized, focused, and clear way to clients and internal stakeholders. Works closely with other specialists, account team, and analysts to provide clients with timely responses to questions and meet defined service-level agreements (SLAs). Identifies relevant Forrester research for client inquiries and works with clients to clarify research requests in order to identify the most appropriate published content to support a business problem. Understands Forrester product lines, research content, and analyst coverage areas to effectively align client requests and questions with the most relevant analyst and product. Be available to support client needs through various communication channels (email and phone). Tracks all requests and correspondence in Forrester’s CRM database. JOB REQUIREMENTS: Experience in working in a professional setting focused on customer service Experience in providing high-quality customer service and troubleshooting to/with internal and external clients. Experience with Salesforce CRM and/or other CRM systems will be added advantage. Proven track record of prioritizing and managing multiple projects and meeting deadlines. Experience in working in a high-energy, fast-paced environment and collaborating with other functions to achieve results as a high-performing, interdependent team. Experience successfully navigating business processes and applying a high attention to detail in quality of work Minimum requirement of a Bachelor’s degree. A high degree of proficiency in leveraging internal systems. Should be a self-starter and highly motivated to work both independently and collaboratively within a team. A successful candidate is an avid learner and has strong problem-solving skills Excellent written and spoken English skills. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: The Account Director is a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester’s existing accounts composed of Fortune-class companies. With a transparent, repeatable consultative sales process, this role achieves impactful outcomes by creating and orchestrating account penetration strategies. The Account Director anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, service and retain customers. Along the way, the Account Director will enjoy the opportunity to drive professional and financial growth. This role will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position relies on the ability to build trust, foster relationships, and communicate effectively. Job Description: Key responsibilities Partner with senior management (director, C-level) clients as a trusted business advisor by leveraging the company’s research on emerging technologies and customer experience. Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions. Maintain the minimum weekly/daily metrics, and ensure quota is met. Produce accurate and timely forecasts. Uncover key business initiatives and engage new cross-functional buying centers. Develop sales opportunities to increase contract value and customer retention. Maintain and build relationships with executive-level contacts to understand their business needs and identify new opportunities. Develop a complete understanding of the company’s products and services portfolio to align appropriate solutions with client needs. Skills and competencies Demonstrate urgency and a sense of purpose. Anticipate challenges, adapts to setbacks, and responds well to coaching. Adapt communication style to audience needs and listens actively. Leverage data and insights to secure support and commitment. Apply critical thinking to anticipate challenges, make data-driven decisions, and achieve goals. Pursue continuous learning and embrace diverse perspectives. Prioritize work effectively to align with organizational goals and follow standard processes. Build trust through consistency, reliability, and strong rapport. Business scope, impact, strategic contribution, and team interaction Manage complex and diverse tasks. Independently completes complex tasks, especially those related to area of specialization. Build relationships with key contacts outside of own domain. Impact team or department performance through decisions. Develop expertise in specific focus area. Work independently with limited oversight. Thought leadership, knowledge, and expertise Employ domain expertise to identify creative solutions to complex issues. Job Requirements: A bachelor’s degree is preferred. Relevant/consultative sales experience, especially within the India territory mainly Banking, Financial Services and Insurance, and Retail and Conglomerates. Significant experience in the field. Experience selling business services to C-level professionals in a highly competitive market is an advantage. The ability and willingness to make cold calls and book meetings. Proven experience in a similar role, specifically with new-business development, achieving quota goals, and managing personal sales strategies. Effective presentation, organization, and time management skills. A fast learner who is at ease with technology. Excellent verbal and written communication skills. This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: As a member of Forrester’s customer success organization, the Customer Success Manager I is responsible for the engagement value delivered to Forrester’s largest clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies and guide clients to their desired outcomes, while driving great value in their partnership with Forrester. By monitoring the health of customer relationships, this individual will also predict and navigate through challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities. Job Description: Strengthen the client’s relationship health postsale by deeply embedding in the accounts to drive high engagement. Serve as a client advocate and drive strong renewal rates and higher enrichment by understanding the client’s business initiatives and mapping to Forrester’s portfolio of products and services. Create, execute, and deliver a strong client engagement strategy informed by the client executive’s overall account strategy. This includes the execution of services provided to the client, formal and informal client check-ins, onboarding, partnership reviews, and the delivery of other value-added services based on the mutually agreed engagement plan with the client. Align with the client executive on the account strategy; meet regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities. Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account. Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized. Job Requirements: Proven experience in driving successful solution-oriented client engagement, handling difficult internal and external business challenges, and delivering exceptional client service resulting in high client retention. Experience working with ME customers. Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints. Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite. Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments. The ability to work in a high-energy, fast-paced environment and collaborate with other divisions to achieve strong results. A high degree of organization and proficiency in leveraging internal systems. Successful navigation of business systems and processes to obtain high client advocacy and business results. Strong storytelling, verbal and written communication, and social skills. Technology proficiency. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: We’re seeking a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using your curiosity and entrepreneurial mindset, you’ll help expand our existing account base of Fortune-class companies by engaging with senior leaders and executives. With a transparent and repeatable consultative sales process, you’ll achieve impactful outcomes through creative prospecting — leveraging tools like social media, industry events, and personal connections. Along the way, you’ll enjoy the opportunity to drive your professional and financial growth. In this role, you’ll work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. To succeed, you’ll rely on your ability to build trust, foster relationships, and communicate effectively. Job Description: Prospect and close appropriate new business prospects from a list based on a specific geography or vertical industry. Sell primarily to senior management (director, C-level) at prospect accounts. Maintain the minimum weekly/daily metrics, and ensure quota is met. Produce accurate and timely forecasts. Develop a complete understanding of all our product offerings. Understand the changing business and technology issues that our potential clients face. Work with vertical and horizontal research teams to better understand the Forrester value proposition for our prospects. Skills And Competencies: Demonstrates urgency, high energy, and a sense of purpose. Anticipates challenges, adapts to setbacks, and responds well to coaching. Adapts communication style to audience needs and listens actively. Owns decisions, actions, and challenges, actively working to overcome obstacles. Leverages data and insights to secure support and commitment. Applies critical thinking to anticipate challenges, make data-driven decisions, and achieve goals. Pursues continuous learning and embraces diverse perspectives. Prioritizes work effectively to align with organizational goals and follows standard processes. Builds trust through consistency, reliability, and strong rapport. Business Scope, Impact, Strategic Contribution, And Team Interaction: Experienced professional, fully competent in core elements of the role. Independently completes day-to-day tasks and solves diverse problems. Works on daily tasks with limited oversight and receives general instruction for new activities. Decisions will cause schedule delays for team or project. Develops positive working relationships with senior team members in the department. Thought Leadership, Knowledge, And Expertise: Full understanding of domain and growing understanding of company and market. Uses field and company knowledge to address a range of issues. Job Requirements: A bachelor’s degree is preferred, but not essential. Some relevant/consultative sales experience. Experience in selling business services to C-level professionals in a highly competitive market would be an advantage. The ability and willingness to make cold calls and book meetings. Proven experience in a similar role, specifically with new business development, achieving quota goals, and managing personal sales strategies. Effective presentation, organization, and time management skills. A team player. A fast learner who is at ease with technology. Excellent verbal and written communication skills. This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: This individual will work alongside a team of recruiters as the “face of Forrester” to incoming candidates. In partnership with another Talent Acquisition Coordinator, this role will be responsible for managing all points of the candidate experience — from scheduling. This position is a great opportunity to learn all the facets of talent acquisition and the talent selection process. Job Description: Using our applicant tracking system (Workday) and Microsoft Outlook, arrange and confirm candidate interviews and presentations with the members of the Forrester interview teams, across time zones and at varying levels. Create and distribute interview materials. Make travel arrangements for the candidate online or utilize our travel vendor and track and process candidate expenses when needed. Build rapport with hiring managers and hiring teams. Represent talent acquisition in cross-functional projects as needed. Maintain a positive and consistent candidate experience and continuously look for ways where we can improve it. Job Requirements: BA or BS degree preferred. Excellent communication skills; transparent, thorough, and timely. Keen attention to detail and strong project management skills. Excellent follow-through skills. The ability to handle multiple priorities simultaneously. The ability to identify opportunities for improvement and drive solutions forward. The ability to build rapport with internal and external clients/candidates. Proficiency in Microsoft (Outlook, Word and Excel, and OneDrive). Passion for learning about business and technology. Discretion around sensitive company information. The ability to work from 8:30pm IST to 5:30am IST We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: Associate Consultants (ACs) drive program management that entails owning the end-to-end schedule, status, and client communication and supports consultants in client facing deliverables, analysis, and presentation. The successful candidate will ensure that the project is delivered on time and manage internal processes. A contributor to creating of high-quality, research-based consulting deliverables, this individual is the operational engine of the practice, maintaining and innovating the processes, tools, and data that drive the efficiency and quality of our team and products. This role requires an analytical mind, strong customer communication, writing and project management skills, and the enthusiasm to learn. Job Description: Act as program manager for a portfolio of projects. Ensure projects are delivered on time and with high quality. Plan, collect, and analyze quantitative and qualitative data through client interviews, surveys, and/or other data sources. Communicate with clients and internal partners clearly and concisely in a timely manner. Synthesize insights and recommendations from analyses into structured, succinct client deliverables in areas including business case/value, thought leadership, maturity assessment, transformation roadmap, operating model design, etc. Coordinate internal and external resources, contributing, and editing to support the creation of project deliverables (studies, workshops, presentations, interview guides, and infographics). Focus on project outcomes and client value, including responsibility for overall polishing/editing of project deliverables, to contribute to client satisfaction and project quality. Manage third-party providers, including custom research vendors, translations vendors, etc. Lead project management tasks across strategy and content marketing projects. Program manage India advisory cases, helping manage scope, analyst content, and timelines for delivery effectively. Consistently contribute to internal initiatives of the consulting practice that help optimize its operations, global collaborations and growth. Have a client-centric and positive attitude that helps build trust among clients and the Forrester ecosystem. Job Requirements: A bachelor’s degree or master’s/MBA degree and a strong academic record. Experience in strategy/management consulting or a similar role; a formal project management experience or training. Experience working with subject matter experts with deep content knowledge. Structured verbal and written communication and presentation skills. Proficiency with PowerPoint, Excel, and Word. An understanding of business, technology, marketing, research, sales, and customer experience concepts. Excellence in problem solving; creating insights from structured or unstructured inputs (qualitative and quantitative); and analyzing multiple disparate white paper/research inputs, extracting key messages, and synthesizing a point of view. Effective multitasking and collaboration (internally and externally) under pressure in different, dynamic work environments. The ability to prioritize tasks and work at ease around senior business professionals. The passion to develop a strategy/management consulting career. Willingness to travel within India for milestone client presentations as needed. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: The Account Director is a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester’s existing accounts composed of Fortune-class companies. With a transparent, repeatable consultative sales process, this role achieves impactful outcomes by creating and orchestrating account penetration strategies. The Account Director anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, service and retain customers. Along the way, the Account Director will enjoy the opportunity to drive professional and financial growth. This role will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position relies on the ability to build trust, foster relationships, and communicate effectively. Job Description: Key responsibilities Partner with senior management (director, C-level) clients as a trusted business advisor by leveraging the company’s research on emerging technologies and customer experience. Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions. Maintain the minimum weekly/daily metrics, and ensure quota is met. Produce accurate and timely forecasts. Uncover key business initiatives and engage new cross-functional buying centers. Develop sales opportunities to increase contract value and customer retention. Maintain and build relationships with executive-level contacts to understand their business needs and identify new opportunities. Develop a complete understanding of the company’s products and services portfolio to align appropriate solutions with client needs. Skills and competencies Demonstrate urgency and a sense of purpose. Anticipate challenges, adapts to setbacks, and responds well to coaching. Adapt communication style to audience needs and listens actively. Leverage data and insights to secure support and commitment. Apply critical thinking to anticipate challenges, make data-driven decisions, and achieve goals. Pursue continuous learning and embrace diverse perspectives. Prioritize work effectively to align with organizational goals and follow standard processes. Build trust through consistency, reliability, and strong rapport. Business scope, impact, strategic contribution, and team interaction Manage complex and diverse tasks. Independently completes complex tasks, especially those related to area of specialization. Build relationships with key contacts outside of own domain. Impact team or department performance through decisions. Develop expertise in specific focus area. Work independently with limited oversight. Thought leadership, knowledge, and expertise Employ domain expertise to identify creative solutions to complex issues. Job Requirements: A bachelor’s degree is preferred. Relevant/consultative sales experience, especially within the India territory mainly Banking, Financial Services and Insurance, and Retail and Conglomerates. Significant experience in the field. Experience selling business services to C-level professionals in a highly competitive market is an advantage. The ability and willingness to make cold calls and book meetings. Proven experience in a similar role, specifically with new-business development, achieving quota goals, and managing personal sales strategies. Effective presentation, organization, and time management skills. A fast learner who is at ease with technology. Excellent verbal and written communication skills. This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: This individual will work alongside a team of recruiters as the “face of Forrester” to incoming candidates. In partnership with another Talent Acquisition Coordinator, this role will be responsible for managing all points of the candidate experience — from scheduling. This position is a great opportunity to learn all the facets of talent acquisition and the talent selection process. Job Description: Using our applicant tracking system (Workday) and Microsoft Outlook, arrange and confirm candidate interviews and presentations with the members of the Forrester interview teams, across time zones and at varying levels. Create and distribute interview materials. Make travel arrangements for the candidate online or utilize our travel vendor and track and process candidate expenses when needed. Build rapport with hiring managers and hiring teams. Represent talent acquisition in cross-functional projects as needed. Maintain a positive and consistent candidate experience and continuously look for ways where we can improve it. Job Requirements: BA or BS degree preferred. Excellent communication skills; transparent, thorough, and timely. Keen attention to detail and strong project management skills. Excellent follow-through skills. The ability to handle multiple priorities simultaneously. The ability to identify opportunities for improvement and drive solutions forward. The ability to build rapport with internal and external clients/candidates. Proficiency in Microsoft (Outlook, Word and Excel, and OneDrive). Passion for learning about business and technology. Discretion around sensitive company information. The ability to work from 5:30pm IST to 2:30am IST (this job will be remote). We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: This individual will work alongside a team of recruiters as the “face of Forrester” to incoming candidates. In partnership with another Talent Acquisition Coordinator, this role will be responsible for managing all points of the candidate experience — from scheduling. This position is a great opportunity to learn all the facets of talent acquisition and the talent selection process. Note this is a temporary role on a fixed-term contract. Job Description: Using our applicant tracking system (Workday) and Microsoft Outlook, arrange and confirm candidate interviews and presentations with the members of the Forrester interview teams, across time zones and at varying levels. Create and distribute interview materials. Make travel arrangements for the candidate online or utilize our travel vendor and track and process candidate expenses when needed. Build rapport with hiring managers and hiring teams. Represent talent acquisition in cross-functional projects as needed. Maintain a positive and consistent candidate experience and continuously look for ways where we can improve it. Job Requirements: BA or BS degree preferred. Excellent communication skills; transparent, thorough, and timely. Keen attention to detail and strong project management skills. Excellent follow-through skills. The ability to handle multiple priorities simultaneously. The ability to identify opportunities for improvement and drive solutions forward. The ability to build rapport with internal and external clients/candidates. Proficiency in Microsoft (Outlook, Word and Excel, and OneDrive). Passion for learning about business and technology. Discretion around sensitive company information. We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.