Customer Success Manager French Language Expertise

You will be joining SimplifyVMS, a leading VMS platform that offers cutting-edge Vendor Management System solutions to manage contingent workforce, direct sourcing, and total talent strategies using AI, automation, and advanced analytics. As the Global Head of Marketing & Demand Generation, you will drive brand positioning, growth strategy, and customer acquisition in the competitive HR Tech SaaS market. **Role Overview:** In this high-impact leadership role, you will be responsible for building and executing a global marketing strategy to accelerate pipeline generation, enhance brand visibility, and position SimplifyVMS as a market leader in contingent workforce management and talent technology. **Key Responsibilities:** - Act as the primary point of contact for French-speaking customers, ensuring high levels of satisfaction and engagement. - Develop and maintain strong relationships with clients, understanding their business needs and aligning them with SimplifyVMS solutions. - Proactively identify opportunities for product enhancements based on customer feedback. - Provide functional expertise on the SimplifyVMS platform, guiding customers through onboarding, configuration, and best practices. - Assist in troubleshooting system issues and liaise with technical teams to resolve client concerns. - Design and conduct training sessions for clients, partners, and internal teams. - Develop training materials in French and English to enhance client self-sufficiency with the platform. **Qualifications & Skills:** - Fluency in French and English (both written and spoken) is required. - 5+ years of experience in Customer Success, Training, Solutions Consulting, or Technical Support, preferably in a HR Tech SaaS or VMS environment. - Strong understanding of workforce management, vendor management systems, or HR technology is a plus. - Excellent communication, presentation, and problem-solving skills. - Ability to manage multiple client accounts and prioritize tasks effectively. - Experience using CRM tools, ticketing systems, or customer support platforms is preferred. If you are passionate about customer success and have a knack for training and problem-solving, this role offers you the opportunity to work with a global team, shape customer success strategies, and make a real impact. Competitive salary, benefits, and career growth opportunities await you at SimplifyVMS.,