Customer Success Manager - Bhopal

Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.

From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products

Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.

Key Responsibilities:

• Adoption:

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  Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness.

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  Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.

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  Usage:

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  Monitor client usage patterns and provide guidance to optimize solution effectiveness.

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  Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.

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  Troubleshoot:

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  Quickly identify and resolve client issues to maintain high levels of client satisfaction.

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  Collaborate with internal teams to address any system or process-related challenges.

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  Travel:

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  Extensive travel to engage with clients

Requirements

• Experience:

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  Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.

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  Proven track record in developing strategies for increasing product usage and client satisfaction.

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  Skills:

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  Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.

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  Exceptional relationship management skills to build and nurture long-term client partnerships.

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  Effective objection handling to address client concerns confidently and constructively.

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  Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.

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  Proficient problem-solving abilities to troubleshoot issues and provide timely solutions.

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  In-depth industry knowledge and fluency in the local language to effectively communicate with clients.