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Apex One
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Customer Success Manager

Customer Success Manager

5 - 10 years

|

10 - 15 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

customer success management customer success operations client engagement process improvement operational excellence

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Looking for an experienced Customer Success Manager to lead client engagement, ensure operational excellence, and drive customer satisfaction and retention.

Key Responsibilities

:

Manage end-to-end customer success operations
Analyze & manage metrics: Attrition, Capacity Planning, Shrinkage, Utilization, Occupancy
Partner with cross-functional teams to improve customer experience
Conduct business reviews & implement retention strategies
Identify process improvement opportunities

Requirements

:

7+ years total experience (min 4 years in Customer Success / Service)
Strong analytical & problem-solving skills
Excellent communication & stakeholder management
Experience in high-growth or global environments

Interested candidates can share their CVs at: mayuri.jain@apex1team.com

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