Customer Success Lead (Universities | Mumbai)

Offee

Customer Success Lead (3–6 yrs)

Your Role

• Onboard and train TPOs & university stakeholders; certify they can run exams and use dashboards.
• Drive

  weekly usage

  : exams scheduled, results published, dashboards viewed.
• Handle issues & escalations with Ops; keep campuses “green.”
• Partner with Sales to renew and expand (dept → full university).
• Send clear product requests (not one-off custom features).
• Keep CRM and reports accurate and current.

What We Expect From You

• 3–6 years in

  Customer Success / Enterprise Implementation (B2B SaaS)

  — EdTech / Gov a plus.
• Proof of

  adoption, renewals, and expansion with numbers.

• Calm under pressure (esp. exam days) + strong communication & ops discipline.
• Tools: Salesforce/HubSpot, Excel/Sheets (vlookup, pivots), ticketing, basic dashboards.
• Language: English + Hindi (Gujarati / Marathi a plus).

• 📩 Apply: DM me here or email amitshah@offee.in