Customer Success Executive

About Us:
We are a small, growing startup that makes innovative products using NFC and QR Code technologies. We value clear communication, teamwork, and a proactive mindset to ensure our customers succeed.

What You Will Do:

• Customer Support: Answer customer calls, emails, or chats. Help solve problems quickly and professionally.
• Sales Outreach: Make calls and send emails to potential customers to introduce our products.
• Relationship Building: Maintain strong, ongoing relationships with customers and ensure they have a great experience.
• Upselling and Cross-Selling: Identify opportunities to offer additional features or complementary products that enhance the customer's experience.
• Feedback Collection: Gather feedback on product usability, features, and overall satisfaction to help guide improvements.
• Product Advocacy: Encourage happy customers to share their success stories and act as brand advocates.
• Collaboration: Work closely with sales, marketing, and product teams to align customer needs with our company offerings.
• Continuous Learning: Stay updated on industry trends, competitor products, and emerging technologies to provide informed recommendations.
• Documentation: Create and update tutorials, knowledge base articles, and other documentation for customer reference.

What We Need:

• Excellent verbal and written communication skills in both English and Hindi.
• Proficiency in using Tally for creating invoices and managing basic accounting tasks.
• A friendly, patient attitude with strong problem-solving skills.
• Ability to manage time well and handle multiple tasks simultaneously.
• Basic computer skills; experience with CRM systems is a plus.

What We Offer:

• A supportive team environment.
• Opportunities for learning and professional growth.
• Competitive pay with performance-based bonuses.

If you're good at helping people and enjoy sales, send us your resume & voice sample.

Job Type: Full-time

Pay: ₹13,000.00 - ₹19,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Work Location: In person