Customer Success Executive

0 - 31 years

1 Lacs

Posted:16 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

•⁠ ⁠Monitor incoming support tickets on the ticketing platform. •⁠ ⁠Log, update, and track tickets throughout their lifecycle. •⁠ ⁠Categorize, prioritize, and assign tickets as per defined SLA •⁠ ⁠Investigate and resolve application-related issues within defined timelines. •⁠ ⁠Coordinate with internal technical teams to resolve complex issues. •⁠ ⁠Communicate effectively with users to provide status updates and resolutions. •⁠ ⁠Ensure proper documentation of issue, root cause, and resolution in the system. •⁠ ⁠Identify recurring issues and suggest improvements to reduce ticket volume.

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