Customer Success Executive

Company Description

Rupeeq, established in November 2020 by Intuino Business Consulting India Pvt. Ltd., is an innovative online finance marketplace that connects consumers with tailored financial solutions. The platform provides individuals and businesses with access to a range of loan products, focusing on instant and accessible service. With a mission to meet customers' financial needs, Rupeeq emphasizes customer satisfaction through seamless support and efficiency. Rupeeq also empowers financial institutions by optimizing costs and operations through automation. Guided by trust, excellence, and collaboration, Rupeeq strives to build long-lasting relationships with its customers.

Role Description

We are looking for a motivated and customer-oriented Customer Success Officer (Telecaller)

to join our dynamic team. The ideal candidate will handle inbound & outbound calls, educate

customers about our personal loan and overdraft products, and ensure high-quality service

throughout the customer journey.

Key Responsibilities

 Make outbound calls to potential customers regarding personal loans and overdraft

products.

 Explain product features, eligibility, interest rates, and documentation requirements

clearly.

 Handle inbound queries and provide prompt and accurate solutions.

 Follow up with leads to ensure smooth application processing.

 Maintain daily call logs, customer records, and follow-up schedules.

 Ensure high levels of customer satisfaction through professional communication.

 Coordinate with internal teams (operations, credit, and sales) for smooth loan processing.

 Meet daily/weekly calling targets and contribute to team performance goals.

Requirements

 Minimum 6 months–2 years of experience in telecalling or customer service (preferably

in finance/loans).

 Excellent communication and convincing skills.

 Basic understanding of personal loans/overdraft products is an advantage.

 Ability to handle customer queries patiently and professionally.

 Strong follow-up and documentation skills.

 Comfortable working in a fast-paced, target-driven environment.



Attractive salary + performance incentives