Customer Success Executive

Job Title

Location

Job Type

Experience

Salary Bracket: 3-4 LPA

About Orange Sugar

Orange Sugar is a premium kidswear brand built on the belief that kids deserve everyday clothes that are as comfortable, safe, and high-quality as they are stylish. We're growing fast across online marketplaces and our own channels and we're looking for someone who's passionate about delivering exceptional customer experiences.

Role Overview

Customer Success Executive

This is not just a service role it's a chance to build trust, represent our brand values, and make sure every customer feels heard, respected, and delighted.

Key Responsibilities

• Speak with customers to

  confirm addresses and order details

  before dispatch.

• Handle

  queries related to returns, exchanges, and delivery issues

  promptly and professionally.

• Maintain

  accurate records

  of customer interactions and resolutions.

• Collaborate with the

  operations and logistics teams

  to ensure smooth order fulfillment.

• Identify customer pain points and

  advocate for what's right for the customer

  internally.

• Ensure every interaction reflects the

  Orange Sugar promise of quality, empathy, and trust

  .

Requirements

• Prior

  Experience

  in a customer success, support, or operations role (preferably in e-commerce or apparel) is a plus

• Fluency in English, Hindi, and at least one South Indian language

  (Tamil, Telugu, or Kannada).

• Excellent communication skills

  both verbal and written.

• Soft-spoken, empathetic, and solution-oriented

  approach to customers.

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Proficiency with basic computer tools (Excel, CRM systems, etc.).