Job Description: FinOps Executive will be primarily responsible for providing customer care via Phone Call, Email, Online Trouble Ticket system and Web Chat. Also, S/he will be responsible for handling any visitors. S/he would be responsible for queries related to - Company, It's Products and Services, New Orders, Renewals, POs and Vendor Registration, Billing & Collections. Roles and Responsibilities:- Answer Calls / Requests professionally to provide information about Company, its Products and Services. S/he will be the first point of contact and first impression of business. Answer basic sales related queries, and forward technical queries/advance sales related queries to Pre-sales Team / Sales Team. Keep records of client information, create/ validate client accounts in freedom and file / share new client related documents, Vendor registration or Tax formalities related documents. Maintain the database provided up-to-date in the recommended format. Getting billing responsibility letter/ POs signed and stamped from clients and maintaining them in a file. Validate and process new orders and renewals. Coordinate with technical team to complete order processing and make sure that account information is emailed to customer. Follow up on pending orders. Generate invoices for processed orders. Handle billing related tasks such as getting or following up clients on email/call for POs/ROs, raising appropriate invoices as per released POs, sending invoices to client as soft copy as well as hard copy. Submit invoices to online billing portal specific to client. Collection for past due invoices , regular followup for keeping the billing cycle smooth. Sharing ledger and due invoices list , preparing and sharing XL sheets with clients , applying TDS info to the ledger. Ensure all clients remain informed on their outstanding debts and deadlines. Catering to clients address change, GST info change etc. with proper initial check. Coordination with company C.A. in case of TDS or GST related clients queries and replying back to client with the solution. Sending daily renewal reminders via email or phone to clients. Making client aware of new renewal options/cost for new plans as and when needed. Coordinate and confirm with Technical Team to Terminate expired services, Ad-hoc Clients service cancellation / termination. Expire Services in Freedom accordingly Taking monthly review of clients accounts where large dues are there and insisting client to clear the dues urgently. Identifying such clients and inform seniors regarding that. Identify and assess clients needs to achieve Customer Satisfaction. Maintain relationships with clients by up-selling / cross-selling; researching and recommending new opportunities; recommending profit and service improvements. Add & manage Sales Enq. in Sales CRM and OEM Portals such as APN, PartnerCentral, Google Advantage etc. Skills Required: Excellent convincing skills Experience in a CRM role/ tele-sales will be preferable Strong interpersonal skills both written and verbal Excellent communication and presentation skills Strong organizational skills. Compliance and Coordination coordinate with internal and external stakeholders for TDS, GST, MSME interest related queries.
Role Overview The Presales Consultant or Technology Evangelist will serve as a trusted advisor, storyteller, and deal enabler for Cloud.ins customers and vendors. Sitting at the intersection of technology and business, this role blends solution architecture, pre-sales consulting, and direct sales accountability .The ideal candidate will understand cloud technologies in depth (AWS, Azure, GCP, hybrid architectures) while having the sales acumen to drive conversations toward closure. This individual will craft compelling solution narratives, prepare BoMs (Bill of Materials), participate in client demos, and guide prospects from curiosity to conversion. Key Responsibilities:Sales Enablement & Conversion: Partner with the sales team to develop, position, and present cloud-based solutions tailored to client needs. Create and deliver value-driven proposals, BoMs, and solution blueprints that accelerate closure.Actively participate in client meetings, RFP/RFQ responses, and technical evaluations. Own conversion metrics from qualified leads to closed deals. Technology Storytelling Translate complex technical concepts into clear, persuasive business outcomes for clients.Conduct engaging product demos, webinars, and workshops for prospects and partners.Represent Cloud.in at industry events, partner conferences, and webinars as a subject-matter expert. Vendor & Partner Engagement Collaborate with cloud vendors (AWS, Azure, GCP) to design competitive solutions and leverage funding programs.Maintain updated knowledge on vendor certifications, incentives, and technical roadmaps. Market Intelligence Continuously track cloud industry trends, emerging technologies, and competitor positioning.Share insights with the sales and strategy teams to refine go-to-market approaches. Strategic Collaboration Work with marketing to create technical content (whitepapers, blogs, solution briefs).Provide feedback to product/solutions teams on market demands and customer challenges. Required Skills & QualificationsEducation: Bachelors in Computer Science/IT/Engineering (Masters preferred). Experience: 4-5 years in cloud pre-sales, solution architecture, or technology sales. Certifications: AWS/Azure/GCP certifications preferred (e.g., AWS Solutions Architect Associate/Professional). Technical Expertise: Cloud computing architectures (public, private, hybrid)Migration, security, cost optimizationMulti-cloud solution design and pricing models Sales Skills: BoM creation and cost estimationOpportunity qualification and closureNegotiation and presentation skillsStrong verbal and written communication skills in English.Ability to balance technical detail with business value in discussions. Success in This Role Means: Customers trust you as their go-to cloud advisor.Sales teams see you as a deal accelerator, not just a tech explainer.Vendors value you as a strategic partner who drives revenue.
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